Adrienne Mitchell

Note: I started working evening and weekend events as needed for Seasons Catering while I was working full time at Commonwealth Eye Surgery. When I left Commonwealth Eye Surgery, I worked at Seasons full time until finding another clerical position. I still work events for Seasons on an as-needed basis. My duties are as follows:

• Compile checklist of all items needed for an upcoming event and pack these items using appropriate storage containers used to transport.
• Check supply levels and replenish items as needed for dining and catering functions.
• Stock cupboards and refrigerators and tend salad bars and buffet meals.
• Listen to negative and positive feedback from guests to improve customer service quality.
• Maintain high standards of customer service during high-volume work shifts and fast-paced operations.
• Prepare a variety of foods according to exact instructions and recipe specifications.
• Maintain cleanliness and organization of kitchen stations and storage areas.
• Prepare workstations with ingredients and tools to increase efficiency.
• Help management stay on top of supply needs by sharing information about low or spoiled inventory.
• Support chef in managing food preparation to achieve precise plating and presentation.
• Collaborate with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
• Note timing of meal progression, keeping kitchen staff informed.
• Arrange place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Remove and replace dirty dishes and utensils to maintain table settings.
• Greet arriving guests and escort each to assigned tables, take drink orders and answer questions about event.
• Address concerns quickly to improve customer experience and escalate issues to management for resolution when necessary.

• Greet patients
• Update patient information
• Answer phone in professional manner
• Get messages to appropriate person with detailed information also adding date and time of call
• Email referrals and x-rays to physicians
• Gather insurance benefits/eligibility via website or phone call
• Schedule appointments
• Arrive to work every day on time as expected
• Maintain positive relationships with co-workers

• Greet and direct patients, visitors, employees, physicians, or other inquiring parties in a courteous, positive, cheerful and helpful manner.
• Observe the patients and notify the nurse in charge of any patients which might need evaluation because of a special need.
• Maintain Pathology Log and notify surgeons' office by phone and fax when results need to be viewed.
• Maintain and coordinate surgical log with Billing Department.
• Order office supplies.
• Enter insurance, demographics and health history into patient database.
• Retrieve faxes/emails and uploaded documents to patient charts to assist clinical staff.
• Maintain patient accounts by obtaining, recording and updating personal and financial information.
• Carry out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
• Follow infection control procedures to protect patients and staff in waiting area.
• Train new staff on office procedures.
• Deliver high-quality administrative and customer service to sustain patient and work flows.
• Compile physical and digital documents, charts and reports.
• Process patient payments and scanned identification and insurance cards.
• Manage office phone lines by checking voicemail, returning calls and directing messages to team members.
• Handle correspondence, managed files and performed other clerical duties for office staff.