Adrienne Molina
El Centro,CA
Summary
Experienced, self-motivated bringing my skills in customer service to your company. Organized with a history of working well under pressure in situations where multiple priorities are being managed. Very good at multitasking. Proficient in English and Spanish. Seeking for a position where my skills and experience will be utilized to their full potential.
Overview
8
8
years of professional experience
Work History
Office Assistant
Volunteers of America Southwest
El Centro, CA
08.2024 - Current
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Responded to inquiries from students or parents regarding school policies or procedures.
- Sent out parent newsletters that informed families about upcoming events at the school.
- Greeted students, parents, and visitors to the office and provided assistance as needed.
- Answered telephones, directed calls, and took messages.
- Conducted data entry tasks with high accuracy, maintaining integrity of information.
- Kept business entrances clean, tidy and professional in appearance.
Office Manager
SoCal Water Solutions, LLC
Imperial, CA
12.2022 - Current
- Developed and implemented office policies and procedures
- Supervised staff members, organized schedules and delegated tasks
- Assisted with the preparation of budgets, forecasts and financial statements
- Coordinated meetings, conferences, travel arrangements and department activities
- Maintained filling system for records, correspondence and other documents
- Ordered supplies and equipment to maintain adequate inventory levels
- Answered phone calls, responded to emails, routed mail and coordinated courier services
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
Sales Representative
Don Roberto Jewelers
El Centro, CA
05.2021 - 12.2022
- Improved overall customer purchasing experiences to promote steady revenue
- Demonstrated product features to align with customer needs
- Prepared and processed contracts and order forms for new and existing customers
- Created and implemented store displays, promoting sales and growth
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Pursued new accounts through lead generation, cold calling and advertising referrals
Shift Leader
Carl's Jr
El Centro, CA
06.2020 - 04.2021
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Complied with company safety procedures, policies and regulations to promote safe working environment
- Coordinated shift-based inventory receiving, auditing and restocking
- Resolved customer complaints and reported issues to senior management
- Supervised, motivated and led employees to maintain productivity and customer service levels
- Uphold company standards and compliance requirements for operations and cleanliness
Customer Service Representative
Arizona Smart Cash
El Centro, CA
07.2019 - 05.2020
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan
- Observed corporate and federal regulatory policies in terms of data security, privacy and confidentiality
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies
- Approved loans and specified terms, referring applications outside those limits
Guest Service Representative
Motel 6
El Centro, CA
05.2017 - 07.2019
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Managed customer complaints and rectified issues to complete satisfaction
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement
- Arranged special accommodations for guests to maintain optimal satisfaction
- Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
Education
Associate of Science - General Science
Imperial Valley College
Imperial, CASkills
- Typing 60 WPM
- Bilingual
- Negotiation Tactics
- Problem-solving abilities
- Microsoft Office expertise
- Excellent time management
- Office equipment proficiency
- Ability to work in a team
- Leadership experience
- Strong work ethic
- Communication
- Operations Management
- Data verification
Timeline
Office Assistant
Volunteers of America Southwest
08.2024 - Current
Office Manager
SoCal Water Solutions, LLC
12.2022 - Current
Sales Representative
Don Roberto Jewelers
05.2021 - 12.2022
Shift Leader
Carl's Jr
06.2020 - 04.2021
Customer Service Representative
Arizona Smart Cash
07.2019 - 05.2020
Guest Service Representative
Motel 6
05.2017 - 07.2019
Associate of Science - General Science
Imperial Valley College