Adrienne Nance
Valley,AL
Summary
Dynamic, results-oriented professional with a proven track record of exceptional performance in fast-paced environments. Expertise in leveraging strong analytical skills and creative problem-solving abilities to drive operational efficiency and enhance team collaboration. Committed to continuous improvement and fostering a positive workplace culture that promotes growth and innovation. Seeking to contribute valuable skills and insights to a forward-thinking organization dedicated to excellence.
Overview
9
9
years of professional experience
Work History
Office Coordinator
ERS Solutions
01.2025 - 10.2025
- Coordinated daily office operations to ensure efficient workflow and resource availability.
- Managed scheduling and logistics for meetings, enhancing communication among team members.
- Developed and maintained filing systems, improving document retrieval efficiency.
- Assisted in onboarding processes, facilitating smooth transitions for new hires.
- Streamlined correspondence processes, ensuring timely communication within the organization.
- Collaborated with cross-functional teams to enhance overall operational efficiency and coordination.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Reconciled account files and produced monthly reports.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Ensured timely completion of projects by monitoring progress and facilitating collaboration among team members.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Verify patient benefits and eligibility through their insurance company.
- Processed payments and gave correct change back when applicable.
- Managed 30 to 50 calls per day.
- Sent off Medical Record Requests to Insurance companies and lawyers.
Sales Associate/call Center/chat
Spectrum
11.2019 - 08.2022
- In charge of welcoming all customers by phone and/or chat. Troubleshoot cell phones, exchange internet and cable equipment as needed and/or requested, sell products to new customers and upsell current customers. Meet monthly sales goals, navigate through customer accounts and make any changes requested after verifying the customer is the account holder or an authorized user. Escalate situations when necessary to management, learn new pricing as well as new equipment and phones available as they change. Build rapport with each and every customer to establish a good relationship keep. Assist with new promotions as available to new and current customers. Count cash drawer that you will be using that day prior to going out on the floor and making sure your till is accurate so you are covered if someone else messed up the night before. Drop deposits in safe nightly, and make sure your drawer is correct before returning it.
Supervisor
Party City
06.2020 - 10.2020
- In charge of directing daily tasks to all employees. Handling customer complaints, assisting every customer that walks through our doors. Help plan parties and suggest items that may help. Build planogram’s, receive online orders, properly find all items and confirm when the order is ready. Take balloon orders and fill them at the proper times and dates. Count daily outs, balance the safe, make deposits, keep store clean, safe and organized. Assist with creating costumes for those who do not know what they want to be!
Advance Auto Parts
10.2017 - 06.2018
- Deliver parts to commercial customers as well as setting up new planogram’s for the month. When inside of the store assist DIY customers, answer phones and assist the caller with whatever Parts questions they may have. Unload weekly truck, stock shelves, in charge of back stock. Order parts from other stores as well as relaying any questions or complaints from commercial customers to the manager. Keep the store cleaned up and safe for customers and fellow employees.
Shift Leader
Speedway LLC
01.2017 - 08.2017
- Make schedules, interviews, daily paperwork, daily cigarette counts, send numbers to the district manager, delegate job duties, opening the store on weekends at 5am, closing the store occasionally, balancing the safe daily, ordering change, ordering our weekly trucks through McLane as well as Dunkin’ Donuts, write ups, monthly retail changes, monthly signage changes, gas price surveys, changing gas prices, checking temperatures, properly dating things as well as checking dates to make sure everything is within date, writing off products that have went out of date, returns, training new hires, following corporate policy, keeping a safe work environment, handle customer and employee complaints, running a register, changing outside trash as well as inside trash, making sure to keep the store clean as well as greet customers with kindness and respect. Always remember the customer is always right, checking in vendors, receiving and sending back inventory, using the handheld to check in vendors.
Education
High School Diploma -
Spring Creek High School
06.2009
Skills
- Schedule coordination
- Office administration
- Office management
- Customer service
- Client relations
- Scheduling
- File organization
- Records management
- Staff management
- Client relationship management
- Report reconciliation
- Office equipment maintenance
- Scheduling expertise
- Clear oral/written communication
- Data entry
- Scheduling and calendar management
- Organizational skills
- Clerical support
- Relationship building
- Report preparation
- Conflict management
- Staff training
- Report writing
- Employee supervision
- Billing
- Credit and collections
Languages
English
Native or Bilingual
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Avid Reader
- Enjoy hobbies that combine physical activity with outdoor exploration
- Music
- I enjoy helping others and giving back to the community
- Watching Movies and TV Shows
- Learning new cooking techniques and expanding my culinary skills
- Cake Decorating
- Attending church, being involved with the church and Bible Study
Timeline
Office Coordinator
ERS Solutions
01.2025 - 10.2025
Supervisor
Party City
06.2020 - 10.2020
Sales Associate/call Center/chat
Spectrum
11.2019 - 08.2022
Advance Auto Parts
10.2017 - 06.2018
Shift Leader
Speedway LLC
01.2017 - 08.2017
High School Diploma -
Spring Creek High School