Adrienne Oakes
Bessemer,AL
Summary
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Overview
3
3
years of professional experience
Work History
Front Office Receptionist
Allervie Health
Birmingham, AL
02.2024 - Current
- Scheduled appointments for clients and recorded all client data into the system.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Front Office Receptionist
Encore Rehab
Bessemer, AL
06.2023 - 02.2024
- Greeted customers and visitors in a professional manner.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Scheduled appointments for clients and recorded all client data into the system.
Medical Receptionist
MedCenter Urgent Care
Hoover, AL
09.2022 - 06.2023
- Managed incoming calls, ensuring insurance verification and collection of copays.
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
Cashier
CREST CADILLAC
Hoover, AL
10.2021 - 07.2022
- Handled incoming phone calls and efficiently scheduled service appointments.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
Medical Receptionist/Front Desk
American Family Care
Fairfield, AL
06.2021 - 09.2021
- Scheduled appointments and verified insurance coverage, collected co-pays, faxed medical release forms to other providers.
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Client Support Specialist
Amerisave Mortgage Corporation
Atlanta, GA
01.2021 - 04.2021
- Managed incoming calls by verifying customer information and delivering service descriptions based on prepared scripts. Successfully handled customer inquiries by addressing their needs and transferring them to appropriate Loan Officers.
- Maintained customer accounts and updated account information as needed.
Education
ASSOCIATE OF SCIENCE - PARALEGAL STUDIES
Virginia College
08.2015
Skills
- Data Entry (3 years)
- Scheduling (3 years)
- Filing (5 years)
- Receptionist (5 years)
- Microsoft Word (10 years)
- Microsoft Office
- Clerical (3 years)
- Customer Service Skills (6 years)
- Organizational Skills
- Inventory (4 years)
- Microsoft
- Legal Research
- Medical Receptionist
- Medical Office Experience
- Insurance Verification
- Medical Records
- Medical Scheduling
- Medical Terminology
Additional Information
Notary Of Alabama at large 2018
Assessments
- Customer Focus & Orientation, Proficient, 11/01/19
- Filing & Organization, Highly Proficient, 08/01/19
- Customer focus & orientation, Familiar, 01/01/21
- Customer service, Familiar, 08/01/20
- Scheduling, Proficient, 08/01/19
- Outside sales, Completed, 04/01/21
- Verbal communication, Completed, 04/01/21
- Active listening, Completed, 04/01/21
- Sales skills, Completed, 04/01/21
- Customer focus & orientation, Familiar, 05/01/21
Personal Information
Title: Customer Service Representative
References
References available upon request.
Timeline
Front Office Receptionist
Allervie Health
02.2024 - Current
Front Office Receptionist
Encore Rehab
06.2023 - 02.2024
Medical Receptionist
MedCenter Urgent Care
09.2022 - 06.2023
Cashier
CREST CADILLAC
10.2021 - 07.2022
Medical Receptionist/Front Desk
American Family Care
06.2021 - 09.2021
Client Support Specialist
Amerisave Mortgage Corporation
01.2021 - 04.2021
ASSOCIATE OF SCIENCE - PARALEGAL STUDIES
Virginia College