Adrienne "Nicole" Oaks
Jonesborough,TN
Summary
Highly trained Advanced Practice Nurse Educator with over 20 years of experience in various therapeutic areas. Proven clinical knowledge, strong interpersonal skills, and technical proficiency contribute to the ability to provide optimal patient care and support. Proficient in various EMR systems, medication administration, and interdisciplinary collaboration. Expertise lies in optimizing patient care and improving efficiency. Clinical research experience includes Cardiovascular, Oncology, Ophthalmology, and Vaccines. Prior to current role, worked as a cardiovascular Registered Nurse for over 12 years, specializing in advanced practice. Collaborated closely with cardiologists to deliver comprehensive cardiovascular care for patients with acute and chronic heart conditions. Dedicated to promoting optimal cardiovascular health through health screenings, disease prevention, and management strategies.
Overview
22
22
years of professional experience
Work History
Clinical Trial Educator
IQVIA
07.2024 - Current
- Improved patient enrollment by developing and implementing effective recruitment strategies.
- Collaborated with cross-functional teams to successfully meet project timelines and deliverables.
- Traveled to investigative sites to conduct site recruitment efforts, such as community outreach and provider networking through lunch and learn events.
- Liaised with clinical project leader to effectively resolve study-related issues.
- Conducted meetings with sponsor representatives to discuss clinical study developments.
- Developed strong relationships with investigators and site personnel to ensure ongoing compliance with study requirements.
- Collaborated with clinical study site and sponsor to troubleshoot and provide solutions to study-related issues.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Managed patient recruitment, informed consent process and data entry to support trial objectives.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
RN Special Procedures/Cardiac Cath Lab Registered Nurse
Lower Keys Medical Center
02.2024 - 07.2024
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Managed complex cases of critically ill patients, ensuring optimal treatment plans were executed effectively.
- Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
- Implemented infection control measures within the unit, maintaining a safe environment for both patients and staff members.
RN Infusion Nurse
Eversana
02.2020 - 02.2024
- Administered Prolastin-C infusions and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Gained peripheral or port access on patients, prepared Prolastin-C medication through a process called pooling, and administered medication per protocol.
- Educated patients, families and caregivers on diagnosis, disease process, and management.
- Updated patient charts with data such as medications to keep records current and support accurate treatments
RN Clinical Transformation Manager
United Healthcare
02.2023 - 08.2023
- Collaborated with primary care practices regarding their Medicare and Retirement members on initiatives to improve quality metrics and reduce emergency room and inpatient utilization.
- Conducted meetings both monthly and quarterly to provide education and updates to provider groups regarding HEDIS metrics and affordability targets.
- Provided analytical reports to identify trends in HEDIS measures for CMS compliance.
- Strategized with key stakeholders to identifying best practices and assisted with initiative implementation.
- Provided annual outcome results to provider groups to reflect their overall efforts in HEDIS quality metrics.
- Awarded shared savings dollars to practices that achieved reductions in utilization and increases in quality compliance.
- Maintained positive customer relations by addressing problems head-on and implementing successful action plans.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
Clinical Research Associate II
Syneos Health
09.2022 - 02.2023
- Reviewed clinical data, source documentation, case report forms and investigative site regulatory files to verify accuracy and completion.
- Adhered to procedures, practices and regulatory requirements to maintain health, safety and environmental compliance.
- Conducted initiation, monitoring and closeout visits to verify study procedures, regulatory documents and data completion.
- Collaborated with clinical study site and sponsor to troubleshoot and provide solutions to study-related issues.
- Reviewed data queries and listings and worked with study centers to resolve data discrepancies.
- Implemented electronic data capturing systems to adhere with clinical research guidelines.
- Traveled to investigative sites to conduct site qualification, initiation, interim monitoring and close-out visits to maintain and enforce regulatory compliance.
- Supported development and delivery of department training to maximize success of clinical research.
- Conducted clinical trial in accordance with protocol and recorded and monitored progress.
- Followed drug storage procedures to comply with protocols and SOP requirements.
- Submitted routine monitoring visit reports and follow-up letters to facilitate internal and external communication.
- Interfaced with clinical investigators and site staff to foster ethical research consistent with research plans.
- Liaised with clinical investigator to identify, assess and resolve site performance, quality and compliance issues.
- Maintained site monitoring schedules to facilitate effective communication with members of clinical team.
- Liaised with clinical project leader to effectively resolve study-related issues.
- Therapeutic areas: Oncology, Ophthalmology
Clinical Research Associate II
Pharmaceutical Product Development (PPD), a part of Thermo Fisher Scientific
11.2021 - 09.2022
- Reviewed clinical data, source documentation, case report forms and investigative site regulatory files to verify accuracy and completion.
- Adhered to procedures, practices and regulatory requirements to maintain health, safety and environmental compliance.
- Conducted initiation, monitoring and closeout visits to verify study procedures, regulatory documents and data completion.
- Collaborated with clinical study site and sponsor to troubleshoot and provide solutions to study-related issues.
- Reviewed data queries and listings and worked with study centers to resolve data discrepancies.
- Implemented electronic data capturing systems to adhere with clinical research guidelines.
- Traveled to investigative sites to conduct site qualification, initiation, interim monitoring and close-out visits to maintain and enforce regulatory compliance.
- Supported development and delivery of department training to maximize success of clinical research.
- Conducted clinical trial in accordance with protocol and recorded and monitored progress.
- Followed drug storage procedures to comply with protocols and SOP requirements.
- Submitted routine monitoring visit reports and follow-up letters to facilitate internal and external communication.
- Interfaced with clinical investigators and site staff to foster ethical research consistent with research plans.
- Liaised with clinical investigator to identify, assess and resolve site performance, quality and compliance issues.
- Maintained site monitoring schedules to facilitate effective communication with members of clinical team.
- Liaised with clinical project leader to effectively resolve study-related issues.
- Therapeutic areas: Oncology, Ophthalmology
RN Clinical Transformation Manager
United Healthcare
10.2015 - 12.2021
- Collaborated with primary care practices regarding their Medicaid members on initiatives to improve quality metrics and reduce emergency room and inpatient utilization.
- Conducted meetings both monthly and quarterly to provide education and updates to provider groups regarding HEDIS metrics and affordability targets.
- Provided analytical reports to identify trends in HEDIS measures for CMS compliance.
- Strategized with key stakeholders to identifying best practices and assisted with initiative implementation.
- Provided annual outcome results to provider groups to reflect their overall efforts in HEDIS quality metrics.
- Awarded shared savings dollars to practices that achieved reductions in utilization and increases in quality compliance.
- Maintained positive customer relations by addressing problems head-on and implementing successful action plans.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
RN Cardiovascular Quality Manager
Ballad Health: Johnson City Medical Center
01.2012 - 01.2015
- Tracked and managed cardiovascular quality data for the cath lab in a Level I trauma center hospital.
- Reported cardiovascular data to the National Cardiovascular Data Registry and CMS.
- Abstracted detailed data from patient's electronic records for each cardiac catheterization procedure conducted at the facility.
- Managed the congestive heart failure and acute myocardial infarction/STEMI Coordinators and assisted with obtaining hospital certifications.
RN Cardiac Catheterization Lab/Interventional Holding Area
Ballad Health: Johnson City Medical Center
06.2003 - 01.2012
- Assisted with various procedures within the Cardiac Catheterization Lab, to included; heart catheterizations, pacemaker and defibrillator placement, electrophysiology studies, and balloon pump insertion.
- Administered nursing care to cardiac patients undergoing diagnostic, therapeutic or emergency services.
- Circulated and assisted in diagnostic angiograms, injecting intravenous dye for x-ray examination and using catheters to introduce tools needed for medical treatments.
- Supported physicians throughout introduction of medical devices and vascular closure with collagen plugs and stitches.
- Treated plaque buildup within arteries with angioplasty balloon procedures.
- Supported healthcare team by maintaining responsibility for electrocardiogram monitoring and defibrillation.
- Installed bare metal, drug-eluting and bioabsorbable stents throughout vascular system.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Managed patients recovering from medical or surgical procedures.
- Monitored patient reactions after administering medications and IV therapies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Recorded details regarding therapies to keep patient charts updated.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Cross-trained to perform Adenosine and treadmill stress tests, transesophageal echocardiograms, and cardioversions.
Education
Master of Science - Nursing Education
King University
Bristol, TN05.2020
Bachelor of Science - Nursing
King University
Bristol, TN05.2012
Associate of Applied Science - Nursing
Walters State Community College
Morristown, TN05.2003
Skills
- Provider and Clinical Staff Educator
- High Level of Autonomy
- Managing Deadlines
- Protocol Adherence
- Communication Skills
- Interprofessional collaboration
Timeline
Clinical Trial Educator
IQVIA
07.2024 - Current
RN Special Procedures/Cardiac Cath Lab Registered Nurse
Lower Keys Medical Center
02.2024 - 07.2024
RN Clinical Transformation Manager
United Healthcare
02.2023 - 08.2023
Clinical Research Associate II
Syneos Health
09.2022 - 02.2023
Clinical Research Associate II
Pharmaceutical Product Development (PPD), a part of Thermo Fisher Scientific
11.2021 - 09.2022
RN Infusion Nurse
Eversana
02.2020 - 02.2024
RN Clinical Transformation Manager
United Healthcare
10.2015 - 12.2021
RN Cardiovascular Quality Manager
Ballad Health: Johnson City Medical Center
01.2012 - 01.2015
RN Cardiac Catheterization Lab/Interventional Holding Area
Ballad Health: Johnson City Medical Center
06.2003 - 01.2012
Master of Science - Nursing Education
King University
Bachelor of Science - Nursing
King University
Associate of Applied Science - Nursing
Walters State Community College
References
References Provided Upon Request
Professional Development
- CRA Academy: A six-week foundation program for entry level CRAs that builds on clinical research industry experience, enabling effective monitoring of clinical studies. Includes self-study, virtual classroom, and practical training. Also includes attendance at PPD's Clinical Foundation Program and CRA procedural document training. Completed November 2021 - January 2022.
- Advanced education classes with focus on M.S.N. in nursing education, King University, Bristol, TN, USA, May 2020
- General undergraduate classes with focus on ADN-RN to B.S.N., King University, Bristol, TN, USA, May 2012
References
References Provided Upon Request
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