Adrienne Orr
Pasadena
Summary
Dedicated Facilities Admissions Coordinator with expertise in client relations, process management, and medical admissions. Proven ability to build rapport, ensure compliance, and mentor junior staff, driving operational excellence and enhancing patient experiences.
Overview
30
30
years of professional experience
Work History
Facilities Admissions Coordinator
University of Maryland Baltimore Washington Medical Center
Glen Burnie, MD
01.2006 - Current
- Coordinated admissions processes, ensuring compliance with regulatory standards and institutional policies.
- Educated Patients regarding their insurance benefits, including coverage details, deductibles and co pays.
- Responsible for collecting co-pays and deductibles.
- Responsible for training new employees, using EPIC
- Mentored junior staff, fostering professional development and facilitating knowledge sharing within the admissions team.
- Completed preliminary paperwork for incoming and outgoing patients.
- Volunteered in fund raising events for the Organization
Owner/Operator
Royale Cleaning Services
Pasadena, MD
01.1996 - Current
- Managed day-to-day operations, ensuring high standards of cleanliness and customer satisfaction.
- Developed training programs for new hires, enhancing team skills and service quality.
- Implemented efficient scheduling systems to optimize staff allocation and resource utilization.
- Oversaw quality control processes, maintaining consistent service excellence across all projects.
- Established strong client relationships, resulting in repeat business and positive referrals.
- Conducted regular assessments of cleaning techniques, driving continuous improvement initiatives.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Education
High School Diploma -
Northeast High School
Pasadena, MDSkills
- Strong organization
- Data verification
- Client relations
- Medical admissions processes
- Rapport building
- Process management
Timeline
Facilities Admissions Coordinator
University of Maryland Baltimore Washington Medical Center
01.2006 - Current
Owner/Operator
Royale Cleaning Services
01.1996 - Current
High School Diploma -
Northeast High School