Adrienne Parker
Wilmington,DE
Summary
Driven and dedicated administrative professional with more than 20 years of experience. Responsive individual with proven record of strong teamwork skills and as well as individual motivation. Possessing leadership qualities as well as team building skills demonstrated through proficient office administration, customer service, and executive support . Comfortable working with individuals to promote and enhance a positive, productive, environment. Secure in skills set allowing individual leadership with a desire to learn and grow while working towards successful goal accomplishments. Task oriented yet flexible. Serves as role model by using growth mindset and flexibility to demonstrate versatility in multiple environments.
Overview
27
27
years of professional experience
Work History
Executive Administrator
Elkton Alliance
06.2023 - 03.2024
- Planned both internal and external events.
- Worked with Board of Directors and multiple committees to coordinate projects and events.
- Coordinate travel arrangements, calendars, and reports for approximately 20 people.
- Demonstrated proficiency in database management.
- Managed communication between internal staff, vendors, and participants.
- Proficient in Neon One CRM, Microsoft Office, Google Workspace, ZOOM, Teams, SharePoint,
- Managed key executive office staff and prioritized workloads.
- Prepared and distributed memos and documents for internal and external use.
- Developed daily and monthly reports.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Represented company at conferences and seminars to boost outreach.
- Evaluated business data and reported findings.
- Observed all laws, regulations and other applicable obligations.
- Collaborated marketing initiatives.
- Processed employee expense reports quickly to prevent delays in payouts.
- Developed strategic plans and initiatives.
- Managed flow of interoffice communications - phone, email, text, mail.
- Reconciled bills and financial responsibilities with vendors, clients, and town hall.
- Assisted executives in achieving business objectives with thorough project management support from initiation to completion.
- Fostered positive working relationships with cross-functional teams through excellent interpersonal skills and clear communication.
- Served as executive staff liaison to several committees.
- Updated and maintained confidential databases and records.
- Increased efficiency within organization through regular review and improvement of administrative policies and procedures.
Secretary - Part Time
Delaware Valley Brokerage, Inc
01.1997 - Current
- Created agendas, meeting notes and other documents to enhance collaborative process
- Prepared packages for shipment by generating packing slips and setting up courier deliveries
- Produced and distributed memos, newsletters, email updates and other forms of communication
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk
- Proofed and edited letters and other correspondence to correct grammar and spelling errors
- Maintained multi line phone system with appropriate questions to determine which department or staff member could be of service
- Kept office equipment functional and supplies well-stocked to promote efficient operations
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Performed research to collect and record industry data.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Scheduled appointments and conducted follow-up calls to clients.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Experience with Microsoft Office Suite resources (Excel, Outlook, Word, Teams, etc.)
MemberCare Specialist
Girl Scouts Of The Chesapeake Bay
04.2022 - 05.2023
- Collaborated with internal departments to align marketing campaigns.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Collected, arranged, and input information into a database system.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Followed all company policies and procedures to deliver quality work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized, and input information into a digital database.
- Developed and managed relationships with key clients and partners to drive growth.
- Assisted with staff training to enforce quality, safety, and sanitation guidelines.
- Manageable in excess of 50 calls and emails daily
Front Desk Associate
Brandywine Pediatrics
08.2020 - 03.2022
- Answered more than 50 calls on multi-line phone system to handle inquiries and transfer calls to correct departments and personnel.
- Worked with customer's questions to meet special requests.
- Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Stored guest valuables in safe and individual boxes for security.
- Took appointments over phone, in person, and via computer for patients and families and provided confirmation information.
- Oversaw fast-paced front desk operations and patients' needs at busy facility.
- Maintained transaction security by verifying payment cards against identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area.
- Used internal software to verify insurance - Navinet, Pear, Medisoft, EMR, Clinical, Availity, Microsoft Suite
- Consistent attention to active listening skills to retain details and deliver desired results
- Coordinate internal and external communications to executives.
Education
No Degree - General Business And English
Delaware Technical And Community College
Newark, DE05.2027
High School Diploma -
Ursuline Academy
Wilmington, DE06.1994
Skills
- 20 years of direct customer service and office management experience
- Excellent communication skills
- Exceptional organizational skills
- Proficient time management skills
- Schedule creation and maintenance
- Active listener
- Accurate record and note-keeping
- Proven team leader
- Flexible and adaptable
- Google Workspace, Microsoft Suite, ZOOM, Teams, Sharepoint expertise
- Approximately 35wpm
- Confidentiality understanding
- Schedule management
- Conflict resolution
- Able to lift up to 50lbs
- Able to adapt & learn quickly
- Calendar Management
- Customer Service
- Appointment Scheduling
- Office Administration
- Meeting Coordination
- Spreadsheet Management
- Developing presentations
- Data Verification
Timeline
Executive Administrator
Elkton Alliance
06.2023 - 03.2024
MemberCare Specialist
Girl Scouts Of The Chesapeake Bay
04.2022 - 05.2023
Front Desk Associate
Brandywine Pediatrics
08.2020 - 03.2022
Secretary - Part Time
Delaware Valley Brokerage, Inc
01.1997 - Current
No Degree - General Business And English
Delaware Technical And Community College
High School Diploma -
Ursuline Academy
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