Google IT Support Professional Certificate -
Merit America - Virtual
07.2023 - Current
Adrienne Pickard
CA
Education
Associate of Arts - Criminal Justice
Liberty University
Lynchburg, VA 01.2017 - 12.2022
Bachelor of Science - Crime Scene Investigation
Liberty University
Lynchburg, VA 06.2022 - 12.2024
Skills
- Technical Support & Troubleshooting
- Ticketing System
- User Training & Support
- Operating Systems Installation
- Software
- Installation & Configuration
- Customer Service
- Windows
- Linux
- Domain Name System (DNS)
- Networking
- System
- Administration
- Independent Thinker
- Problem Solver
- Independent Thinker
- Customer Relations Specialist
- Account Management
- G-Suite
- MS Office
- Cultural Awareness
- Data Entry
- Excellent Communication
Timeline
Google IT Support Professional Certificate -
Merit America - Virtual
07.2023 - Current
Bachelor of Science - Crime Scene Investigation
Liberty University
06.2022 - 12.2024
Benefits Analyst
Pickard Insurance
02.2020 - 02.2023
Associate of Arts - Criminal Justice
Liberty University
01.2017 - 12.2022
Avian Curator
ABPP
04.2015 - 12.2020
Patient Care Coordinator
Morris Estate
02.2008 - 11.2015
Business Analyst
PHAA
05.2004 - 02.2008
Volunteer
Meals on Wheels
06.1995 - 10.1998
Summary
Recently completed an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional certificate. 20+ years in Financial and Customer Relations have led to developed skills in Independent Thinking, Customer Service, Account Management, Detailed Investigative Work, and the ability to adapt to any situation.
Work History
Benefits Analyst
Pickard Insurance
Lake Elsinore, CA
02.2020 - 02.2023
- Analyzed and assessed insurance needs, ensuring insured families and estates had optimal coverage
- Managed and maintained customer accounts, ensuring accuracy and timely updates
- Demonstrated exceptional time management skills, efficiently handling multiple tasks and prioritizing responsibilities
- Cultivated strong customer relations through effective communication and personalized support
- Acted as a liaison between various entities, facilitating seamless information flow for accurate decision-making
- Provided accurate and essential information to clients, ensuring they were well-informed about their benefits and coverage
- Conducted thorough research and analysis to identify suitable insurance options for clients' unique needs
- Collaborated with internal teams to streamline processes, resulting in improved efficiency and enhanced customer experiences
- Maintained meticulous records and documentation, ensuring compliance with industry standards and regulations
- Presented complex information in a clear and understandable manner, enabling clients to make informed choices
- Participated in training and development initiatives, staying updated with industry trends and best practices.
Avian Curator
ABPP
Lake Elsinore, CA
04.2015 - 12.2020
- Managed the care, well-being, and conservation efforts for diverse avian species.
- Developed and executed comprehensive care plans, including diet, habitat, enrichment, and medical care
- Supervised a team of aviculturists, providing guidance, training, and oversight to ensure optimal animal welfare
- Implemented breeding programs to support the conservation of endangered avian species
- Collaborated with veterinarians to monitor and maintain the health of avian residents, administering medical treatments and interventions as necessary
- Designed and maintained aviaries and exhibits to replicate natural habitats, fostering a stimulating and enriching environment for birds
- Conducted behavioral observations and assessments, adapting husbandry practices to meet the unique needs of each species
- Engaged in public outreach and education programs, delivering informative talks and demonstrations to raise awareness about avian species and conservation
- Managed budgets and procurement processes for avian care supplies, ensuring efficient resource allocation
- Contributed to strategic planning and decision-making, aligning avian care practices with the mission and goals of the facility.
Patient Care Coordinator
Morris Estate
Lake Elsinore, CA
02.2008 - 11.2015
- Facilitated seamless patient care by coordinating appointments, admissions, and discharge processes
- Acted as a primary point of contact for patients, addressing inquiries, providing information, and ensuring a positive experience
- Collaborated with medical staff to schedule and manage patient appointments, optimizing clinic flow and minimizing wait times
- Managed patient records, ensuring accuracy, confidentiality, and compliance with healthcare regulations
- Conducted insurance verifications, explained coverage details to patients, and assisted in resolving billing and insurance-related concerns.
Business Analyst
PHAA
Laguna Beach, CA
05.2004 - 02.2008
- Conducted thorough analysis of business processes, identifying areas for improvement and proposing solutions to enhance efficiency
- Gathered, documented, and translated business requirements into clear and concise technical specifications for development teams
- Utilized data-driven insights to support decision-making, providing actionable recommendations for strategic planning and resource allocation
- Collaborated with stakeholders to define project scope, objectives, and success criteria, ensuring alignment with business goals
- Conducted gap analysis to identify discrepancies between current and desired states, leading to targeted process improvements
- Leveraged Customer Relationship Management (CRM) systems to enhance business processes, streamline operations, and optimize customer interactions
- Applied expert Business Analysis skills to evaluate current processes, identify gaps, and recommend solutions for increased efficiency and effectiveness
- Led Strategic Planning initiatives by collaborating with cross-functional teams to align business objectives, identify opportunities, and set actionable goals
- Successfully managed Major Accounts by cultivating strong relationships, understanding client needs, and delivering solutions that exceeded expectations
- Utilized Account Management expertise to maintain client satisfaction, resolve issues, and drive value-added services that translated to business growth
- Applied Accounting knowledge to analyze financial data, support budgeting processes, and ensure accurate financial reporting within project scope.
Volunteer
Meals on Wheels
Tulsa, OK
06.1995 - 10.1998
- Delivered nutritious meals to homebound individuals, ensuring they received proper nourishment and companionship
- Demonstrated dedication by consistently volunteering [number] hours per week to support the Meals on Wheels program
- Built meaningful connections with recipients through friendly interactions and genuine concern for their well-being
- Collaborated with the Meals on Wheels team to coordinate delivery routes and optimize efficiency
- Adapted to various delivery challenges, such as adverse weather conditions or navigating complex routes, to ensure timely meal delivery
- Assisted in organizing and packing meals for distribution, contributing to the smooth operation of the program
- Engaged in fundraising and awareness initiatives to support the sustainability and growth of the Meals on Wheels program.
Overview
28
28
years of professional experience
9
9
years of post-secondary education