Summary
Overview
Work History
Education
Skills
Timeline
Generic
Adrienne Pickens

Adrienne Pickens

Independence,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

Care giver

Aging in Place
11.2023 - Current
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during course of caregiving duties.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting patient's personal space.
  • Implemented fall prevention strategies within home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Contributed to positive atmosphere for patients by using effective communication and active listening skills.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Maintained safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted patients with self-administered medications.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean

Store Manager

Dollar General
04.2023 - 10.2023
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Fostered positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Organized special events such as seasonal sales promotions to drive foot traffic into store and increase sales opportunities.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Assisted with hiring, training and mentoring new staff members.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.

Assistant Manager

Dollar General
11.2020 - 04.2023
  • Enforced company policies consistently while handling disciplinary actions, when necessary, with fairness and respect.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Promoted teamwork within workplace by encouraging collaboration among staff members on various projects tasks.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Collaborated with management team to develop strategic plans for business growth and improvement.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Developed strong working relationships with staff, fostering positive work environment.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within store.
  • Maintained clean, safe, and organized store environment to enhance customer experience.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored security to protect employees, customers and property.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Medical Assistant

Kansas City Urology Care
01.2022 - 05.2022
  • Administered BCG treatments as directed by physician.
  • Prepared patients for cystoscopies and assisted physician during procedures.
  • Prepared patient charts for next day.
  • Administered injections and medications as directed by physician.
  • Placed and removed catheters for patients.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Prior authorization with insurance companies
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Built strong relationships with patients through effective communication skills that foster trust in clinic's commitment to quality care.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Certified Medical Assistant

The University of Kansas Health System
09.2021 - 11.2021
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Increased patient safety by meticulously following infection control protocols and maintaining sterile environment.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Provided compassionate care for patients, addressing their concerns and ensuring positive experience.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Completed EKGs and other tests based on patient presentation in office.

Externship Medical Assistant

Richard and Annette Bloch Cancer Care Center
07.2021 - 09.2021
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Increased patient safety by meticulously following infection control protocols and maintaining sterile environment.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Completed EKGs and other tests based on patient presentation in office.

Assistant Store Manager

Burger King
01.2013 - 05.2020
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.
  • Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Implemented loss prevention tactics to deter thefts while maintaining welcoming environment for all customers.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join team.
  • Fostered positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for business.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Created and maintained safe and secure work environments for employees.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

Certified Medical Assistant - Medical Assisting

Concorde Career College - Kansas City
Kansas City, MO
05.2021 - 05.2021

High School Diploma -

Grandview Sr High School
Grandview, MO
05.2001 - 05.2007

Skills

Ability to remain calm in stressful situations

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Timeline

Care giver

Aging in Place
11.2023 - Current

Store Manager

Dollar General
04.2023 - 10.2023

Medical Assistant

Kansas City Urology Care
01.2022 - 05.2022

Certified Medical Assistant

The University of Kansas Health System
09.2021 - 11.2021

Externship Medical Assistant

Richard and Annette Bloch Cancer Care Center
07.2021 - 09.2021

Certified Medical Assistant - Medical Assisting

Concorde Career College - Kansas City
05.2021 - 05.2021

Assistant Manager

Dollar General
11.2020 - 04.2023

Assistant Store Manager

Burger King
01.2013 - 05.2020

High School Diploma -

Grandview Sr High School
05.2001 - 05.2007

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Adrienne Pickens