Adrienne Pitts

Orthodontic Treatment Coordinator

J. Philip Wiygul D.D.S., M .S.

Memphis, TN

10.2018 - Current

Handled patient complaints in a professional manner and resolved issues promptly.
Successful at building relationships with patients to increase loyalty and repeat business.
Contacted referring dentists to coordinate referrals for complex cases.
Greeted patients, verified insurance information and scheduled appointments.
Established clean, sterile and welcoming environment for patients.
Gathered and reviewed patient health history to share with the doctor for quick and accurate patient assessments and treatment.
Assisted orthodontist with patient treatment plans and discussed payment options, what will be patients portion and insurance portion.
Responded promptly to customer inquiries regarding billing issues or policy updates.
Processed payments from insurance and maintained accurate records of all transactions.
Performed customer service duties such as answering the phone, texting/calling to remind and confirm appointments.
Prepared and reviewed insurance-claim forms and related documents for completion.
Resolved any discrepancies between patient billing statements and insurance reimbursements.
Handled correspondence with insurers related to claim denials or other issues that arose during processing.
Processed requests for pre-authorization of treatments from providers on behalf of patients.
Verified patient insurance coverage and eligibility for dental services.
Assisted patients in understanding their benefits, including co-payments, deductibles.
Created and maintained accurate electronic records of all insurance claims and payments.