Adrienne Pollard
Wesley Chapel,FL
Summary
Skilled communicator and collaborator with excellent time management and problem-solving skills. Known for inclusivity, reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive student success and contribute to institutional goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Academic Advocate
University of South Florida
02.2021 - Current
- Exceeded four-year graduation metrics goal by 6.34%
- Met with an average of 363 students per year (2021-2024) virtually and in-person
- Manage cohort of 5000 students to achieve institutional strategic goals
- Assist students with understanding institutional policy and processes, reviewing available options, and resolving issues
- Coach students in identifying potential majors and career paths to align with their strengths and goals
- Use data analysis tools and dashboards to evaluate progress toward metric goals
- Conduct professional development sessions, workshops, and trainings for staff and students
- Lead the Onboarding and Training workgroup
- Member of four hiring committees
Academic Advisor
University of South Florida
11.2015 - 01.2021
- Collaborated with students to build educational plans, advised on policies and procedures, and coached on career readiness
- Met with prospective students, using informational interviewing techniques to identify strengths and goals and align them with relevant programs
- Partnered with program faculty and administrators to identify barriers to progression toward goals
- Trained new advisors and graduate assistants
- Member of three hiring committees
- Created three Canvas organizations
Enrollment Management Specialist
University of South Florida
10.2014 - 10.2015
- Evaluated foreign and domestic transcripts and exam score reports for transfer credit
- Interfaced with the Registrar’s Office regarding course articulation
- Tracked application status and documented submission for international students
- Communicated with students regarding transfer credit evaluation, undergraduate programs, application requirements, and enrollment
Guidance Counselor
Saddlebrook Preparatory School
03.2013 - 09.2014
- Guided domestic and international high school students on college and career planning
- Led developmental workshops for elementary, middle, and high school students
- Built course scheduled for students
Academic Advisor
University of Tampa
07.2012 - 02.2013
- Completed degree audits, communicated with students regarding progress toward completion of degree requirements, and worked with students to resolve academic issues
- Advised current students on course selection developed schedules for incoming transfer students
- Co-led faculty advisor training
Financial Aid Counselor
University of Tampa
09.2010 - 06.2012
- Advised caseload of 800-900 students and their parents on financial aid options, including scholarships and loan options for both domestic and international students
- Processed financial aid documents and requests within all federal and state laws and institutional policies
Education
M.S.Ed - Higher Education Administration
University of Pennsylvania
Philadelphia, PAB.A. - Psychology
University of Connecticut
Storrs, CTSkills
- Microsoft Office
- Banner
- Archivum
- DegreeWorks
- Canvas
- Qualtrics
- Civitas
- Coaching
- FERPA
- Title IX
- Training Delivery
- Active Listening
Professional Development
- Certified Coaching Essentials Practitioner
- Diversity, Equity, and Inclusion in the Workplace Certificate
- Title IX Responsible Employee Training
- National Students in Transition Conference, Presenter - 2023
- NACADA National Annual Conference, Presenter – 2021
- NACADA Region 6 Annual Conference, Presenter – 2020
- FLACADA Drive-In Conference, Presenter – 2019
Accomplishments
Outstanding Academic Advisor Award
Certification
- Coaching Essentials Practitioner - UCF Higher Education Coaching Academy
Timeline
Senior Academic Advocate
University of South Florida
02.2021 - Current
Academic Advisor
University of South Florida
11.2015 - 01.2021
Enrollment Management Specialist
University of South Florida
10.2014 - 10.2015
Guidance Counselor
Saddlebrook Preparatory School
03.2013 - 09.2014
Academic Advisor
University of Tampa
07.2012 - 02.2013
Financial Aid Counselor
University of Tampa
09.2010 - 06.2012
B.A. - Psychology
University of Connecticut
M.S.Ed - Higher Education Administration
University of Pennsylvania