Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adrienne Porter

Horn Lake,MS

Summary

Friendly Front Desk Coordinator with 12 years of experience and superb attention to detail. Stays focused on big-picture excellence while streamlining day-to-day details and giving individualized care to clients. Brings top-of-the-line customer service to front desk operations.

Overview

13
13
years of professional experience

Work History

front desk COORDINATOR

Azura vascular surgery center
MEMPHIS, TN
05.2021 - 01.2024
  • Schedule and input all appointments scheduling module in a timely and efficient manner
  • Assure all pre-procedure/preoperative activities are scheduled or completed
  • Manages patient cancellations center cancellation and additions to schedule in accordance to center scheduling parameter
  • Print patient schedule and pull patient charts daily
  • Facilitates the admission process by professionally greeting all patients and visitors and obtain patient identification and insurance information to initiate admissions process
  • Assemble file and maintain patient medical records and financial records in confidential and secure manner
  • Complete front-end process of billing procedure enduring al information is entered into the computer registration module
  • Performs Insurance Verification process and completes all required processes for prior authorizations or other actions required by payor
  • Ensure accuracy when scanning and filling documents and completes within 24 hours of completed visit including physician reports to referral
  • Communicate all changes about procedure and insurance which is identified during patient visit to appropriate internal parties and directly to the patients record immediately.

CENTRALIZED SCHEDULING

Sutherland Cardiology Clinic
MEMPHIS, TN
10.2020 - 04.2021
  • Schedules appointments in electronic computer system for patients for physicians/providers within the Physician practice groups
  • Relays medication refills requests and messages to patients
  • Ensures high quality of patient care by managing, controlling, and maintaining
  • Performs other job functions as assigned or requested.

UNIT COORDINATOR

BAPTIST-DESOTO (ICU)
SOUTHAVEN, MS
10.2015 - 11.2018
  • Performs clerical responsibilities
  • Maintains the patient chart
  • Demonstrates good communication skills
  • Facilitates patient/bed flow by utilizing admission, transfer, and discharge activities according to procedure
  • Manages supplies and equipment
  • Participates in ongoing educational activities
  • Completes assigned goals.

UNIT COORDINATOR (ACUTE CARDIAC)

BAPTIST – MEMPHIS
MEMPHIS, TN
06.2011 - 10.2015
  • Performs clerical responsibilities
  • Maintains the patient chart
  • Demonstrates good communication skills
  • Facilitates patient/bed flow by utilizing admission, transfer, and discharge activities according to procedure
  • Manages supplies and equipment
  • Participates in ongoing educational activities
  • Completes assigned goals.

Lead front desk Coordinator

Azura vascular Sugrery center
MEMPHIS, TN
02.2024
  • Tracks the productivity of the assigned team, working with each Patient Service Coordinator (PSC) to ensure daily goals are achieved and that the PSC’s workload is appropriately balanced
  • Reassigns workload in the absence of a team member, assuming some of the workload as necessary
  • Responsible for functions as defined for the PSC position and assists in fulfilling those primary responsibilities as needed particularly during high volume intake times and when openings within the teams are present
  • Monitors the NextGen in-box and office PVL - assigning new following up on items with team members as appropriate
  • Evaluates PSC’s knowledge regarding their primary duties, identifies need for additional training and provides remedial education as necessary
  • Intervenes in challenging situations involving patient registration processes with escalation to the appropriate manager as necessary (e.g
  • Delayed pre-appointment lab work, transportation issues, self-payment discussions, etc.)
  • Mentors new staff members to facilitate attainment of required job skills and knowledge and intervenes where necessary to ensure appropriate treatment of situation and task
  • Provides input regarding recruiting new team staff members and regarding team performance evaluations and assessments
  • Keeps Center Manager current with any team member performance issues as applicable
  • Provides management with continual evaluation of effectiveness of processes and procedures, recommending methods to improve operations, efficiency and service to customers
  • Works closely with the Director of Support Services, Center Manager, Regional Director, as well as additional team Leads and team members to coordinate service improvements in the admissions process
  • Ensures all actions taken and all tasks performed by team are according to division and company policies and department standard operating procedures
  • Consults with and updates Center Manager regularly regarding any team issues, task difficulties and complex problems to ensure appropriate and timely resolution
  • Acts as a subject matter expert
  • Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations
  • Assist with various projects as assigned by direct supervisor
  • Oversees the work of the team members for the initial documentation of patient referral calls and communications regarding patient pre-appointment protocols and requirements
  • Provides leadership and guidance to team members pertaining to the coordination of the registration process from the initial request for services to the final authorization ensuring all aspects of patient confidentiality are maintained at all times and company admissions goals are attained
  • Coordinates the daily responsibilities of a specific team in terms of work load, assisting the Center Manager with the assignment of daily tasks and duties for each team member as these relate to patient registration, follow-up work, coordination and review of medical records
  • Other duties as assigned.

ER FINANCIAL COUNSELOR

METHODIST – OLIVE BRANCH
MS, AUGUST 2018 - OCTOBER 2020
  • Obtains and verifies patients’ demographic and financial information
  • Ensures all information is accurate and complete
  • Performs financial counseling process on all patients prior to service, which includes patient financial obligations, billing practices and establishing payment arrangements
  • Analyzes patient insurance coverage, research probability of coverage based on known criteria, and provides information for patients in need of financial assistance
  • Identifies problematic encounters and follows through as appropriate
  • Understands, applies, and supports departmental/hospital policies, procedures, and standards
  • Attends meetings, in-services and training sessions as required/requested
  • Performs other job functions as assigned or requested.

Education

Healthcare Management(AAS) -

Devry University
08-2024

Associate Degree of Early Childhood Education -

Northwest Community College
01.2007

General Studies -

Horn Lake High School
01.2004

Medical billing and coding -

Devry University

Skills

  • Technology Integration
  • Docile
  • Team Leader
  • General Office Skills
  • Customer Service
  • Report Preparation
  • Professional Presentations
  • Teaching Skills
  • Word Processing
  • Office Administration
  • Documentation abilities
  • Customer Service Management
  • Confidentiality
  • General Housekeeping
  • Visitor Monitoring
  • Records Maintenance
  • Scheduling appointments
  • Data Entry
  • Appointment Setting
  • Guest check-in and check-out
  • Directing calls
  • File Management
  • Administrative Skills
  • Problem-solving skills
  • Listening Skills
  • Time Management

Timeline

Lead front desk Coordinator

Azura vascular Sugrery center
02.2024

front desk COORDINATOR

Azura vascular surgery center
05.2021 - 01.2024

CENTRALIZED SCHEDULING

Sutherland Cardiology Clinic
10.2020 - 04.2021

UNIT COORDINATOR

BAPTIST-DESOTO (ICU)
10.2015 - 11.2018

UNIT COORDINATOR (ACUTE CARDIAC)

BAPTIST – MEMPHIS
06.2011 - 10.2015

ER FINANCIAL COUNSELOR

METHODIST – OLIVE BRANCH

Healthcare Management(AAS) -

Devry University

Associate Degree of Early Childhood Education -

Northwest Community College

General Studies -

Horn Lake High School

Medical billing and coding -

Devry University

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Adrienne Porter