Adrienne Pritchard
Executive Assistant
Mount Pleasant,MI
Summary
Driven and resourceful administrative professional with 20+ years of experience supporting high-achieving executives. Known for delivering well-organized precision and exceptional administrative support in rapidly changing environments. Adept at managing high-volume workloads, adapting to change, and maintaining confidentiality while exceeding expectations. Proficient in Microsoft Office Suite and skilled in multitasking and problem-solving.
Overview
28
28
years of professional experience
Work History
Business Manager
Charles R. Lux Family Funeral Home
10.2024 - Current
- Manages all accounts payable and receivable transactions, ensuring timeliness and accuracy.
- Utilizes QuickBooks for financial transactions, tracking, and reporting.
- Assists with administrative tasks and office operations to provide a welcoming customer experience.
- Improves operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Mentors junior staff members, helping them grow professionally.
Accounts Payable Clerk
City Of Mt. Pleasant
12.2023 - 10.2024
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Collaborated with other departments to resolve discrepancies, promoting smooth business operations.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
- Demonstrated adaptability during peak workload while maintaining high-quality results and meeting tight deadlines.
Senior Executive Assistant
The City of Mt. Pleasant
07.2011 - 08.2024
- Provided professional confidential administrative support to the city manager, senior leadership, city commission, and city residents.
- Prepared, transcribed, proofread, and distributed confidential correspondence, reports, presentations, agendas, and meeting materials.
- Coordinated complex calendar scheduling for leadership being certain to prioritize urgent matters and optimize time management.
- Built and maintained strong relationships with internal department heads, union leaders, municipal partners, and external stakeholders.
- Managed and monitored the department's annual operating budget, ensuring accuracy and fiscal responsibility.
- Acted as the primary backup for the human resources department, providing reciprocal support and collaboration on special assignments, projects, and events.
Interim Administrative Assistant
The City of Mt. Pleasant
05.2011 - 07.2011
- Provided temporary high-level, confidential support to the city manager and city commission, demonstrating adaptability and procedural improvement during the search for a permanent employee.
- Collaborated with division directors and department heads to compile, organize, edit, and assemble materials for the bi-monthly city commission electronic packet.
- Proactively updated social media, the city website, and the local cable station to inform residents about current events and important city information.
Office Professional II
The City of Mt. Pleasant
06.2006 - 07.2011
- Provided frontline customer service for the Treasurer's Office and was the primary point of contact for telephone inquiries and walk-in municipal customers.
- Handled all cash receipting transactions for the municipality which served 26,000 residents including utility bill payments, tax payments, recreation fees, and forfeitures.
- Prepared and mailed monthly utility bills, bi-annual tax bills, annual delinquent tax bills, accounts receivable invoices, and dog licensing renewals.
Funding Specialist
GreenStone Farm Credit Services Corporate
02.2005 - 06.2006
- Brought outstanding customer service to clients, banks, and other financial partners.
- Managed the complete funding process for the capital markets portfolio.
- Collaborated with the accounting department to identify process efficiencies, perform loan maintenance, and correct discrepancies.
- Coordinated and executed several high-profile annual events, including the company-wide picnic, the Capital Markets Lender's Conference, and the Capital Markets Golf Outing.
Customer Service Representative II
GreenStone Farm Credit Services
06.2002 - 02.2005
- Provided comprehensive clerical and administrative support to loan officers, credit analysts, and the regional branch manager.
- Monitored and managed loan delinquencies, ensuring timely follow-up and resolution.
- Collected payments and disbursed funds on customer lines of credit and term loans.
- Generated daily, monthly, and quarterly reports for branch managers and corporate leaders.
School Secretary/Administrative Assistant
The Morey Charter School
06.1997 - 07.2002
- Delivered exceptional clerical and administrative support to the administration, Board of Education, faculty, parents, and student body.
- Compiled and maintained payroll and staff benefit reports for the management company, acting as the staff liaison.
- Managed confidential student (CA60) and personnel files, ensuring accuracy and security.
- Served as the primary media contact, overseeing press releases, public notices, and all marketing communications.
Education
Some College (No Degree) -
Mid Michigan Community College
Mt. Pleasant, MI 05.2001 -
Skills
Service Excellence
Confidential Information Handling
Office Administration
Analytical Decision-Making
Team building and leadership
Service Excellence
Timeline
Business Manager
Charles R. Lux Family Funeral Home
10.2024 - Current
Accounts Payable Clerk
City Of Mt. Pleasant
12.2023 - 10.2024
Senior Executive Assistant
The City of Mt. Pleasant
07.2011 - 08.2024
Interim Administrative Assistant
The City of Mt. Pleasant
05.2011 - 07.2011
Office Professional II
The City of Mt. Pleasant
06.2006 - 07.2011
Funding Specialist
GreenStone Farm Credit Services Corporate
02.2005 - 06.2006
Customer Service Representative II
GreenStone Farm Credit Services
06.2002 - 02.2005
Some College (No Degree) -
Mid Michigan Community College
05.2001 -
School Secretary/Administrative Assistant
The Morey Charter School
06.1997 - 07.2002
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