Summary
Overview
Work History
Education
Skills
Accomplishments
COURSES
Work Availability
Work Preference
Software
Languages
Timeline
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Adrienne Quarles

Charlotte,US

Summary

Experienced property management professional with 25+ years of success in overseeing rental properties and operations. Skilled in administrative tasks, general management, customer support, and subcontractor supervision. Recognized for implementing innovative strategies to improve property performance and achieve success.

Overview

25
25
years of professional experience

Work History

Community Manager

S.L. NUSBAUM Realty Co.
07.2023 - 01.2025
  • Provide exemplary customer service to applicants, residents, employees, and vendors alike.
  • Oversee all day to day operations to ensure property runs smoothly.
  • Enter/process rents for 85 units.
  • Review and process vendor payment in a timely manner.
  • Code and approve all invoices for payment.
  • Maintain applications and files for follow-up.
  • Market property/conduct background check/lease units to qualified persons
  • Walk property daily to ensure cleaning is up to company standards.
  • Manage resident lease renewal process including finalizing renewal leases with the resident.
  • Prepare and implement property-operating budget with regional manager approval.
  • Pull and review a wide variety of reports daily, weekly, monthly to include the variance report.
  • Follow all policies and procedures/ ensure the staff does so as well while adhering to all Fair Housing Rules and Regulations
  • Hold the emergency on-call 24-7

Community Manager

First Communities Management
01.2022 - 07.2023
  • Train staff members on proper leasing techniques and resident service
  • Ensure property performance is maximized—this includes walking the grounds to ensure product is show ready; walk all made ready apartments to inspect and ensure ready for new resident
  • Supervising the day-to-day activities with staff and contractors.
  • Approve & submit invoices from all service providers
  • Handle all escalated concerns
  • Strong interpersonal & communication skills with a customer service focus and attention to detail.
  • Builds rapport with employees, customers, and clients while maintaining professionalism and friendliness
  • Create memorable experiences for the residents and team members of the community
  • Take ownership of the financial performance of the community ensuring the community is meeting expectations

Multi Property Manager – 180 Multi-Family Units

Wellington Advisors
12.2020 - 12.2022
  • Oversee all financial performances for multiple properties, including minimize delinquencies.
  • Ensure and update all data in Yardi to monitor variance input and report functions on a monthly basis
  • Create annual operating budget and business plan with accounting team and Regional Manager
  • Monitor compliance with Fair Housing regulations, tax compliance regulations, and other laws as they relate to property, county, and state specific guidelines and occupancy standards.
  • Train, coach, and mentor team members, working with the training department as well providing on-going feedback.

Community Manager 176 Multi-Family Units

NRP Group Property Management
10.2015 - 10.2019
  • Oversee all financial performance of the property, minimize delinquencies
  • Ensure all Yardi data is correct by monitoring variance input and report functions on a monthly basis
  • Create annual operating budget and business plan with accounting team and Regional Manager
  • Monitoring compliance with Fair Housing regulations, Tax compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards
  • Train, coach, and mentor team members, working with training department as well providing on-going feedback
  • Provide recommendations for compensation adjustment, promotions, and terminations

Property Manager

Blazer Real Estate Services
07.2013 - 09.2015
  • Provide direction and coordinate daily workflow for office and maintenance employees
  • Collect and process monthly rent, post notices and related rent collection
  • Excellent knowledge of government housing subsidy programs Court Appearance and filing UDS
  • Accomplishes organization goals by taking ownership for accomplishing new and different request: exploring
  • Attract tenants by advertising vacancies; obtaining referrals from current tenants, explaining advantages of location

Property Manager

Eden Park Apartments-Pivotal Management Solutions Inc.
01.2012 - 06.2013
  • Maximize occupancy, collections, physical appearance and resident relations
  • Oversee collection of revenues and handles delinquency reports
  • Conduct regular inspections of apartment community
  • Obtain bids and supervise capital or contract service with compliance state, federal and local laws
  • Excellent knowledge of government housing subsidy programs Court Appearance and filing UD's.
  • Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Communicated regularly with key on and off-site tenant contacts to achieve satisfaction with building and services
  • Audited files and reported any issues requiring follow-up to Regional manager

Education

National Apartment Association

Skills

  • Leadership development
  • Tenant and eviction laws
  • Policy administration
  • Property tours and inspections
  • Payment management
  • Community marketing
  • Income and expense management
  • Financial budgeting and reporting
  • Customer relationship management
  • Apartment inspections
  • Employee performance management

Accomplishments

  • Exceeded sales goals by 20% for three consecutive quarters.
  • Managed a property with a 95% occupancy rate for over a year.
  • Earned top scores in fair housing compliance training.
  • Organized a resident appreciation event that increased tenant retention.
  • Trained and onboarding five new team members, helping them become productive within their first 30 days.
  • Reduced customer complaints by implementing a new support process.
  • Supervised team of 10 staff members.

COURSES

  • CUSTOMER SERVICE, SALES STRATEGIES, INVENTORY CONTROL, LOSS PREVENTION, TIME MANAGEMENT, LEADERSHIP, PERFORMANCE ASSESSMENT
  • Various Institutions

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementWork-life balanceCompany Culture401k matchHealthcare benefitsPaid time offPaid sick leaveTeam Building / Company Retreats

Software

Realpage- Onesite

Yardi

AppFolio

Entrata

Languages

English
Full Professional

Timeline

Community Manager

S.L. NUSBAUM Realty Co.
07.2023 - 01.2025

Community Manager

First Communities Management
01.2022 - 07.2023

Multi Property Manager – 180 Multi-Family Units

Wellington Advisors
12.2020 - 12.2022

Community Manager 176 Multi-Family Units

NRP Group Property Management
10.2015 - 10.2019

Property Manager

Blazer Real Estate Services
07.2013 - 09.2015

Property Manager

Eden Park Apartments-Pivotal Management Solutions Inc.
01.2012 - 06.2013

National Apartment Association

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