Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Work Availability
Generic

Adrienne Quash Gilliam

Relationship Management
Fort Mill,SC

Summary

Experienced energized leader with 15+ years of achievement in business development, marketing consultant, social media, relationship manager and project program management, strategic planning and financial analyst. Strong interpersonal skills and specialize in attention to details. Communicate effectively with executive management and demonstrate the willingness to work on multiple projects with complex issues for various verticals; construction, field services, transportation, public sector and healthcare. Facilitator for bi-weekly call for implementation for client's projects. Train executive level management and customers on products and solutions. Manage annual budget for multiple Marketing and Sales projects.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Loss Mitigation Specialist II- Part-Time

CITI-Mortgage
  • Manage high call volume for inbound calls for homeowner's support team, assigned customers
  • Responsible for contracting homeowner's support team for status of client's loan modifications
  • Assist client's with update appropriate forms to submit loan modification for approval
  • Certified for AML training through CitiMortgage
  • Review 4506T (tax transcript) to verify income
  • Establish payment arrangements for trial payment for modification and forbearance for homeowners
  • Remained updated with latest information related to mortgage products and services being offered.
  • Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
  • Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
  • Achieved successful loan modifications through diligent analysis of borrower financial information and negotiation with lenders.
  • Discussed property liquidation options with customers.
  • Evaluated pay stubs, credit history, tax information and bank statements for financial status.
  • Streamlined the loss mitigation application process for clients, resulting in increased efficiency and better outcomes for both borrowers and lenders.
  • Improved client satisfaction levels by providing prompt and efficient assistance in resolving financial challenges.
  • Contributed to departmental performance metrics by consistently meeting or exceeding established goals for successful loan modifications, short sales, and other loss mitigation solutions.
  • Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.

Traffic Media Commercial Content Fulfillment Specialist

Spectrum Reach
04.2018 - 03.2024
  • Coordinate order entry for Zone ad schedules and ensure that workflow for Zone orders are completed accurately and in timely manner
  • Communicate traffic functions & capabilities back to internal & external customers
  • Problem solve, mediate, and negotiate
  • Monitor schedules, exception reports and work with Account Executives to recover any lost revenue
  • Track client tapes using traffic system; Maintain files on all paperwork and electronic orders
  • Assist Account Executives, Sales Management and technical staff to diagnose problems with schedule delivery
  • Knowledge of Traffic System as well as sales automation software
  • Maintain high level of support to internal & external customers
  • Knowledge of all Windows applications (Microsoft Office Suite)
  • Industry specific knowledge of general ad sales order entry practices
  • Excellent verbal, written & interpersonal communication skills
  • Analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations
  • Develop written and process for reports, business correspondence, and procedure manuals
  • Effectively present information and communicate to executive management, groups and clients

Project Program Manager

Sprint Corporation
04.2016 - 10.2017
  • Manage and train General Business, Public Sector Account Managers, Business Relationship Manager and Authorized Business Dealers on Partnership Programs
  • Accomplished Project Manager for national trade shows, executive conferences and expos
  • Facilitator for event planning, operations, marketing and budget
  • Registered client for event
  • Management liaison between internal and external vendors for national executive conferences for CEOs
  • Respond professionally to inbound contacts, including urgent situations, compose thoughtful, articulate, and accurate messages, or customizes prepared responses to customer emails
  • Manage contract negotiation with Business Relationship Manager to drive revenue and market share to national team for vertical specific accounts and sale channel strategy
  • Meet and exceed quarterly revenue targets
  • Develop and Manage Audit Enrollment process nationally for Strategic accounts
  • Facilitate Semi-annual partner meetings for Strategic Account Planning meetings
  • Manage overall budget for team marketing campaigns and procurement inventory budget for national events
  • Developed Customer Service White Glove Program and Process for Executives
  • Developed Budget Analysis and approval process for Executives National Conferences management
  • Highly proficient in with MS Excel, (Lookups, Pivots tables, Chart/Graphs), PowerPoint, and Word

Business Development Manager II/Project Program Management

Sprint Corporation
09.2010 - 04.2016
  • Articulate value of products and services, policies, and procedures
  • Comprehensive understanding of State and Federal regulations governing Do Not Call policy, team Subject Matter Expert for DNC (Do Not Call)
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Developed customized solutions for clients based on deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Managed diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
  • Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
  • Improved sales team performance with targeted training programs focused on advanced sales techniques and product knowledge.
  • Conducted market analysis to identify trends and adjust business strategies accordingly.
  • Led cross-functional teams to launch marketing campaigns, resulting in increased brand awareness.
  • Increased brand visibility with creation and execution of comprehensive digital marketing strategy.
  • Analyzed performance metrics to identify areas for improvement and implement corrective actions.
  • Developed and maintained strategic partnerships to provide added value to clients and increase competitive advantage.
  • Built relationships with customers and community to establish long-term business growth.
  • Managed accounts to retain existing relationships and grow share of business.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Organized promotional events and interacted with community to increase sales volume.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Customer Relationship Manager/National Account Specialist/Project Program Management

Sprint Nextel Communications Inc.
06.2004 - 09.2010
  • Development and implementation of Corporate Individual Liable Marketing Plans for National Accounts
  • Develop a process that identifies churn at the account level and implement programs that reduce the top five churn issues by 50%
  • Manage the process of identifying and resolving any account structure or billing hierarchy issues
  • Coordinated wireless training for customers, Sprint Direct and Indirect sales
  • Developed, documented and delivered training for specific corporate accounts
  • Manage multiple tasks of diverse types and sizes at once, requiring impeccable follow up, communication and organization for successful project completion
  • Exceed monthly quota of 300 units Q1 2003-July 2003; Exceeded yearly Voice quota by 137% and Data by 102%
  • Establish rapport with prominent level executives (i.e
  • CIO, CEO) and facilitate conference calls for strategic planning
  • Established/ activate/deactivated new corporate and government accounts

Education

American InterContinental University

Skills

  • Strategic Planning
  • Sales/Marketing
  • Project Management
  • Event/Trade Show Liaison/Facilitator
  • Microsoft Suite
  • Salesforce
  • Leadership skills
  • Relationship Management
  • Market Research
  • Communication Skills

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved misapplied payments which led to non-foreclosure
  • Achieved 90% by completing. Payment processing with accuracy and efficiency.

Certification

Notary, South Carolina

Timeline

Traffic Media Commercial Content Fulfillment Specialist

Spectrum Reach
04.2018 - 03.2024

Project Program Manager

Sprint Corporation
04.2016 - 10.2017

Business Development Manager II/Project Program Management

Sprint Corporation
09.2010 - 04.2016

Customer Relationship Manager/National Account Specialist/Project Program Management

Sprint Nextel Communications Inc.
06.2004 - 09.2010

Loss Mitigation Specialist II- Part-Time

CITI-Mortgage

American InterContinental University

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Similar Profiles

CREATE PROFILE
Adrienne Quash GilliamRelationship Management