Adrienne Ramsay-Taylor
Hartford,CT
Summary
Humble Front Office Supervisor with 18 years of experience and comprehensive understanding of leading through example. Successful at calmly multitasking during high-demand situations and streamlining processes without steamrolling functionality.
Overview
25
25
years of professional experience
Work History
Supervisor/Unit Leader 2
Hartford Hospital
09.2004 - Current
- Offer ample support to team members with creative solutions to challenges regarding patient satisfaction, scheduling, conflict resolution, daily operations of unit.
- Work with Physicians and Office Leads to coordinate provider procedure block scheduling for 9 procedure rooms.
- Oversee Procedure scheduling, create patients HAR's, work closely with other departments regarding coordinating patient scheduling, maintain office supplies, train new front desk staff
- Assist with staff scheduling for front desk, RN's and Technicians. staff assignments, daily kronos forms,
- Assist resource nurse working as lead for outpatient unit.
- Greet incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Report monthly budget numbers, GI Quic data entry, Provation Super User.
- Contributed to and helped lead employee huddles.
- Member of GI Operations committee, Motility Work Group and Patient Satisfaction Committee.
- Promoted to Unit Leader 1 2006
- Promoted to Unit Leader 2 2021
Patient Administrative Associate
Hartford Hospital
06.2001 - 09.2004
- Admit/Discharge patients using SMS computer system.
- Verify personal information with patients on arrival to hospital.
- Transcribe doctor orders pre and post procedures.
- Answer multi line phones and patient call bells.
- Order blood work using Sunrise computer system.
- Coordinate patient procedures with other departments thru out hospital.
- Cardiac monitor trained.
- Train new PAA staff.
Billing Clerk
Hartford Hospital
06.2000 - 06.2001
- Entering insurance precertification into different accounts.
- Printing bill request for insurance companies and attorney offices.
- Sorting and delivering daily billing reports and mail.
- Different projects which involved research in Microfiche computer system.
Cashier
Hartford Hospital
10.1997 - 06.2000
- Operated cash register for cash transactions with excellent accuracy.
Education
Licensed Practical Nurse Certificate - Nursing
New England Technical Institute
New Britain, CTSkills
- Positive Reinforcement Strategies
- Customer Satisfaction
- Efficiency and Process Improvement
- Handling Complaints
- Physician and Customer Relations
- Schedule Coordination
- Developing Office Systems
- Client Relations
- Workflow Planning
- Oral and Writing Communication
Accomplishments
Every Moment Matters Recognition
"Every Doodle Matters"
Every Moment Matters Award
I often would allow 12 and under children to sit at the front desk while family would speak with the Physicians. I would provide them with crayons, markers for coloring until their parent/guardian would return.
Timeline
Supervisor/Unit Leader 2
Hartford Hospital
09.2004 - Current
Patient Administrative Associate
Hartford Hospital
06.2001 - 09.2004
Billing Clerk
Hartford Hospital
06.2000 - 06.2001
Cashier
Hartford Hospital
10.1997 - 06.2000
Licensed Practical Nurse Certificate - Nursing
New England Technical Institute
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