Adrienne Robertson

Results-oriented professional with the ability to lead and achieve departmental objectives in a proficient manner. Effective management skills in Revenue Cycle Outsourcing business, including financial outcomes, customer satisfaction, and employee engagement. Driven to success to provide quality productivity.

• Complete student registration and withdrawals. Coordinate student bus registration and reassignment
• Forward applicant resumes received to the principal in a timely manner
• Answer phone and respond to inquiries; direct calls to appropriate individuals; take and relay messages; maintain communication between Principal, Staff, and Vendors.
• Coordinate drafting and distribution of office communications including office memos, letters, and other notices.
• Maintain general office management functions including mail, scheduling meetings, complete work orders, perform routine clerical/secretarial/receptionist functions such as typing, filing, photocopying, scanning, greeting visitors, etc.
• ADP Training for payroll submission and tracking purposes as needed. Assist with auditing of various payroll data entry. Filing; Manage payroll files storage.
• Process and track PTO days and request.
• Perform other duties or special projects as required or assigned (Billboard, Fund Raising, Field Day, Morning Announcements, etc.)
• Supervise Oversees multiple operational teams responsible for the revenue cycle projects for one or multiple clients
• Develop and sustain high performance work teams and practices that consistently achieve organization goals and internal and external customer satisfaction
• Administrative liaison between Billing & Collections, Reimbursement & Doctors and facilities
• Collaborate with Operational Leaders to plan, evaluate and improve the efficiency of the business processes and procedures to enhance speed, quality, efficiency, and output
• Interacts with Management and Clients regarding the management of accounts, including process effectiveness and cash flow
• Communicated consistently and proactively with team members via phone and e-mail between meetings, coordinated meeting notes, and helped team members with individual work plans
• Maintained supportive, neutral posture and encouraged continuing collaboration and problem-solving strategies
• Versatile and innovative management strengths in training, staffing, coaching, and career development
• Strategic team leader with extensive track record motivating diverse teams and building successful client relationships
• Supported remote clients, using Internet-based and telephone coaching while creating an atmosphere of open communication and trust projecting high-quality personal coaching
• Train new/temporary staff for various positions & conducted employee reviews.
• Identify & Research trends by payers & by entity within health system as well as monitor payments & denial patterns.
• Resolve issues with managed care organizations and government carriers.
• Create new patient files and verify insurance eligibility.
• Maintain census of monthly patient admission, transfers, discharges, face sheets, & preadmission screenings for utilization review.
• Oversee & distribute monies from Patient Trust Fund accounts, patient property, valuables & reimbursements.
• Analyze, coordinate & assist in the development of billing, collection & reporting systems for contract management of various insurance payers, determine accurate payments to ensure efficient closure and/or transfer to patient responsibility.