Adrienne Robinson
Allen,TX
Summary
Results-driven HR professional with over 10 years of experience in HR operations, data analysis, and process optimization. Expertise in leveraging HR metrics to drive decisions, improve employee engagement, and streamline HR functions across payroll, benefits, compensation, and compliance. Proven track record of reducing turnover, optimizing compensation programs, and enhancing HR reporting systems. Strong analytical skills with a focus on continuous improvement, policy development, and aligning HR practices with organizational goals. Adept at collaborating with senior leadership and cross-functional teams to implement data-driven HR strategies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Manager, People and Culture
North Texas Food Bank
Plano, TX
07.2023 - Current
- Oversee daily HR operations, ensuring the efficient execution of all HR processes across the employee life cycle.
- Lead and mentor a team of two HR professionals, setting goals, delegating tasks, and monitoring performance.
- Investigate employee grievances, complaints, and workplace disputes, providing resolutions to maintain a positive work environment.
- Deliver HR consultation to leadership and department heads on policy, compliance, and best practices.
- Represent the company in all HR-related legal matters, ensuring compliance, consistency, and risk mitigation.
- Reduced voluntary turnover by 5.1%, and first-year turnover by 5.3% in FY24 through employee engagement initiatives.
- Led targeted wellness efforts, resulting in a 0% medical insurance renewal for 2025.
- Acted as Interim Chief People Officer during team transition, leading eight HR and administrative staff.
People and Culture Manager
North Texas Food Bank
Plano, TX
10.2021 - 07.2023
- Selected as one of ten Emerging Leaders in the organization, and invited to participate in a prestigious six-month leadership development program.
- Led a team of two HR professionals, overseeing recruiting, payroll, and benefits administration.
- Advised managers on employee relations matters, performance management, corrective actions, and terminations.
- Directed the end-to-end recruitment for leadership positions, ensuring a seamless hiring and onboarding process.
- Conducted exit interviews and provided actionable feedback, including improvement recommendations, to managers and executive leadership.
Compensation and Benefits Manager
North Texas Food Bank
Plano, TX
07.2020 - 10.2021
- Led the annual benefits open enrollment process, ensuring seamless communication and enrollment for employees.
- Reviewed and approved offer letters for new hires, ensuring compliance with established guidelines.
- Analyzed job descriptions and assigned pay grades based on role scope and impact.
- Stayed up-to-date with CDC guidelines and served as the primary point of contact for employee COVID-19-related concerns.
- Managed unemployment claims, employee leave requests, and ADA accommodation inquiries.
- Developed a communication plan based on claims data to enhance employee well-being.
Payroll & Benefits Specialist
North Texas Food Bank
Plano, TX
04.2019 - 07.2020
- Processed biweekly payroll, ensuring accurate and timely compensation.
- Led the HRIS and payroll system conversion, delivering training to managers and staff for successful adoption.
- Identified and resolved payroll risks, reducing the company's vulnerability to time-clock fraud, and significantly lowering financial risk.
- Established and co-chaired the company wellness committee to promote employee well-being.
- Conducted new hire benefits orientation, ensuring employees understood the available programs and enrollment processes.
- Managed year-end W-2 and 1095-C reporting and distribution, ensuring compliance and accuracy.
- Reconciled monthly insurance invoices, ensuring the accuracy of billing and payroll deductions.
HR Generalist
Goody Goody Liquor, Inc.
Dallas, TX
3 2015 - 04.2019
- Administered benefits for over 400 eligible employees, including plan design and selection, enrollment coordination, billing reconciliation, and COBRA processing.
- Championed wellness initiatives starting in 2016, resulting in reduced claims and a $112,879 savings in medical premiums for the 2018-2019 plan year.
- Process biweekly payroll, and generate reports to calculate commissions and bonuses for retail, wholesale, wine departments, and retail management teams.
- Implemented a new safety program in 2015, reducing accident frequency and severity; improved the company’s workers' compensation EMR from 178 in 2016 to 116 in 2018.
- Support hiring efforts by managing the company's careers page, posting on job boards, participating in job fairs, and conducting phone screens and interviews.
- Negotiated a reduction in temporary staffing costs, lowering the bill rate from 43% in 2015 to 28% in 2017.
HR Administrator
Goody Goody Liquor, Inc.
Dallas, TX
1 2009 - 3 2015
- Managed employee data changes in HRIS, including salary, transfers, benefits, and employment status updates.
- Responded to unemployment claims, and represented the company in hearings.
- Processed biweekly payroll, including timesheet approval, fund transfers, and post-payroll audits.
- Designed and implemented an electronic application file system, reducing time-to-fill, and improving manager application access.
- Maintained and filed compliance reports (EEO-1, OSHA Forms 300/301).
- Collaborated with managers and new hires to ensure the completion of all onboarding tasks.
Education
BBA - Business Management
Southern Methodist University
Skills
- Talent Acquisition & Recruitment
- Employee Engagement & Retention
- Compensation & Benefits Administration
- Employment Law & Compliance
- Conflict Resolution
- Policy Development & Implementation
- Data Analysis & Reporting
- Payroll Administration
- Cross-Functional Collaboration
- Team Leadership & Coaching
Certification
PHR - Professional in Human Resources
Affiliations
DallasHR
Society for Human Resources (SHRM)
Feeding America
Timeline
Senior Manager, People and Culture
North Texas Food Bank
07.2023 - Current
People and Culture Manager
North Texas Food Bank
10.2021 - 07.2023
Compensation and Benefits Manager
North Texas Food Bank
07.2020 - 10.2021
Payroll & Benefits Specialist
North Texas Food Bank
04.2019 - 07.2020
HR Generalist
Goody Goody Liquor, Inc.
3 2015 - 04.2019
HR Administrator
Goody Goody Liquor, Inc.
1 2009 - 3 2015
PHR - Professional in Human Resources
BBA - Business Management
Southern Methodist University
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