ADRIENNE ROBINSON
OXON HILL,MD
Summary
Experienced Medical/Dental professional with high standard for achieving results. Proven track record in debt recovery, account management, and customer communication. Strong focus on team collaboration and adaptability to changing needs. Reliable problem-solver with keen understanding of financial systems and regulations.
Overview
19
19
years of professional experience
Work History
Collections Representative
Children's National Medical Center, CNMC
01.2022 - Current
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Track appeals of denied claims to determine status and work with carrier for payment; Resubmit claim if payor does not have record of claim.
- Research reason for denial and collect more information and documentation: review system records to identify source of denial; contact Clinic Operations staff, Utilization Management department and Health Information Management department to collect necessary information and documents, e.g., referrals, authorizations for appeal.
- Exhibited strong time management skills, prioritizing tasks based on urgency and potential impact on business objectives.
- Played a key role in reducing account aging by proactively identifying at-risk accounts and initiating early intervention measures.
- Demonstrated exceptional problem-solving abilities in addressing complex collection scenarios, leading to successful resolutions.
- Resolved challenging situations with friendly but firm strategies.
- Contributed to improved cash flow by consistently meeting or exceeding monthly recovery goals set by management.
- Maintained accurate records of all collection activities, ensuring compliance with company policies and industry regulations.
- Researched accounts and completed due diligence to resolve collection problems.
- Responded to customer inquiries and provided detailed account information.
- Follow-up on submitted claims to determine payment status through telephone or web contact in a timely manner.
Clinical Operations Rep
CHILDREN'S NATIONAL MEDICAL CENTER
05.2017 - Current
- Scheduling patients using the applicable scheduling system for the department
- Collect accurate demographic and insurance information
- Update systems as needed in accordance with department standards for registration accuracy
- Respond to patient portal work lists (i.e
- Appointment requests, fax queues, email requests, etc
- May include messaging center work lists in the future)
- Verify insurance eligibility using applicable eligibility system
- Ensure managed care carve outs (lab and radiology carve outs) are adhered to
- Discuss co-payment, deposits, payment in full, or past due balance collections with parents prior to scheduled appointment in a professional & courteous manner
- Counsel parents or refer parent to Financial Information Center (FIC) for establishing payment schedule or method of payment
- Verify insurance information is complete prior to procedure and collect and verify pre-authorization/referral information: goal is to obtain authorizations 5 days in advance of service
- Utilize all systems where patient information may be stored (EPRS, SCI, Cerner, IDX, McKesson, etc.) to verify that systems are in sync
- Collect and record co-payments, deposits and payments in full
- Responsible for helping department meet 85% of the collection target for the department
- Maintain departmental requirements regarding cash controls and collections
Assistant Office Manager
KIDS SMILES DENTAL OFFICE
10.2013 - 04.2017
- Create, file, and retrieve patient charts
- Assist in walking out charts, excel sheets, Pre Authorizations, Accounts and Receivables
- Coordinated and independently provided administrative support and guidance to patients and staff
- Assisted in daily AR activity (outstanding patient balances, outstanding insurance claims, and denied insurance claims)
- Reported weekly office numbers to Practice Administrator and Regional Administrator and devised plans based on information provided in office manager report
- Monitored confirmations for patient appointments
- Communicated with Doctors for daily goals to achieve their production and collection goal
- Prepared reports ensuring accuracy and timeliness of reports
- Performed data entry of documentation, records management and uploading of documents into Eagle soft Database
LEAD FRONT OFFICE RECEPTIONIST
10.2012 - 10.2013
- Run routine reports on daily A/R and production goals
- Assist with daily scheduling and collection strategies for providers and office
- Conduct daily production audits for provider's schedule
- Correspond with various insurances agencies regarding outstanding claims and appeals
- Correspond with dental labs regarding patient case delivery
- Oversee all patient charts for accurate and updated personal information, policies and procedures
- Tracked all new and established patients upon entry and exit of practice
- Assist clinical staff with post op calls for patients who received anesthesia
- Attend weekly meetings to discuss office operation and change
SMALL SMILES DENTAL CLINIC
03.2006 - 08.2012
- Greet and seat patient upon their arrival
- Prepare individual tray setups for routine and surgical procedures
- Knowledge of nitrous oxide and its use during dental procedures
- Proficient with assisting dentist and hygienist with various inter-office procedures
- Knowledge and experience of alginate impressions preparation and study models
- Knowledge and experience of Intraoral Radiographic Images
- Knowledge of root canal procedures
- Sanitize and sterilize surgical instruments after each procedure in accordance with OSHA standards
- Utilize various HIPPA rules and regulations to ensure patient confidentiality
- Demonstrate team support by assisting staff members with maintenance and sanitation of the laboratory
- Prepare operative room for next business day
- Maintain stock and conduct inventory on daily basis
- Responded to written and telephone requests for the doctor or office staff
- Complete insurance forms and maintained clerical records
- Schedule appointments, prepared bills and received payment for dental services
- Record treatment information in patient records
- Basic computer skills utilizing: MS Word, Keyboarding, Patterson Eagles soft office application
- Create, file, and retrieve patient charts
- Coordinated and independently provided administrative support and guidance to patients and staff
PET WORTH DENTAL CLINIC
12.2006 - 12.2006
- Company Overview: DENTAL EXTERNSHIP
- DENTAL EXTERNSHIP
WHITMAN WALKER CLINIC
08.2006 - 10.2006
Education
Dental Assistant Program -
ACT College
Arlington, VAHigh School Diploma -
Paul Lawrence Dunbar Senior High School
Washington, DCCriminal Justice -
University District of Columbia
01.2005
Skills
- MS Word
- Keyboarding
- Dentrix
- Patterson Eagle Soft & Easy Dental Software
- Cerner
- Star
- Passport
- Revenue Cycle
- SSI
- Powerpoint
Timeline
Collections Representative
Children's National Medical Center, CNMC
01.2022 - Current
Clinical Operations Rep
CHILDREN'S NATIONAL MEDICAL CENTER
05.2017 - Current
Assistant Office Manager
KIDS SMILES DENTAL OFFICE
10.2013 - 04.2017
LEAD FRONT OFFICE RECEPTIONIST
10.2012 - 10.2013
PET WORTH DENTAL CLINIC
12.2006 - 12.2006
WHITMAN WALKER CLINIC
08.2006 - 10.2006
SMALL SMILES DENTAL CLINIC
03.2006 - 08.2012
High School Diploma -
Paul Lawrence Dunbar Senior High School
Criminal Justice -
University District of Columbia
Dental Assistant Program -
ACT College
Similar Profiles
Cory HessCory Hess
Registered Nurse/Injectional ART and PrEP Coord. at Children's National Medical Center, CNMCRegistered Nurse/Injectional ART and PrEP Coord. at Children's National Medical Center, CNMC
Ninotcha PetersonNinotcha Peterson
Patient Care Technician/ Unit Communications Clerk at Children's National Medical Center, CNMCPatient Care Technician/ Unit Communications Clerk at Children's National Medical Center, CNMC
Diana LemanDiana Leman
NICU Registered Nurse at Saint Louis Children's HospitalNICU Registered Nurse at Saint Louis Children's Hospital