Adrienne Rossi
Menifee,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Night Auditor
The Lakehouse Resort
San Marcos , CA
01.2024 - Current
- Recorded any discrepancies between actual revenues collected versus expected amounts.
- Performed nightly audits of all hotel departments including front desk operations and housekeeping.
- Greeted guests and checked them in to their rooms.
- Maintained the security of the hotel premises by monitoring surveillance cameras and responding to emergency situations as needed.
- Processed payments for guest accounts using a cash register, credit card machine, or point of sale system.
- Processed checkouts for departing guests by verifying information on room folios prior to payment being taken.
- Generated end-of-day reports including revenue totals, occupancy figures, and other data.
- Answered incoming calls from guests and provided assistance with inquiries or requests.
- Ran end-of-day computer functions and closed out reports, submitting details to Managers for review.
Hotel Reservations Agent
Southcoast Winery and Hotel
Temecula, CA
02.2022 - 08.2022
- Arranged special accommodations for guests to enhance visitor experiences.
- Assisted guests with any problems or complaints they may have had during their stay at the hotel.
- Updated customer profiles within the reservation system based on latest contact information received from guests.
- Ensured that all necessary paperwork was completed accurately prior to guest arrival.
- Assisted customers by responding to questions about services, amenities and local attractions.
- Booked room reservations by quoting current room rates for specific travel dates and entering customer information into computer system.
- Processed payments from customers using various methods such as credit cards, cash or bank transfers.
- Managed online reservations through booking websites such as Expedia or Hotels.com.
- Answered incoming calls to book hotel rooms, made reservations and provided information regarding amenities, rates and availability.
- Canceled or modified existing reservations as requested by customers while ensuring accuracy of changes in reservation system database.
Front Desk Agent
WorldMark By Wyndham Vacation Resorts
Oceanside, CA
06.2021 - 02.2022
- Managed check-ins and check-outs in a timely manner
- Handled customer complaints professionally and courteously.
- Verified identification documents of each guest before check-in.
- Followed up with customers after their stay to ensure satisfaction levels were met.
- Assisted with various administrative tasks as needed.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Assigned rooms to guests based on availability and preferences.
- Collaborated with housekeeping staff to ensure all rooms are ready for incoming guests.
- Ensured lobby area was clean and presentable at all times.
Assistant Manager
Lake Skinner Camp Store
Winchester, CA
04.2015 - 01.2021
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Maintained inventory by checking merchandise to determine levels.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
Behavioral Job Coach
Peoples Care
Temecula , CA
01.2019 - 02.2020
- Assisted in the development of daily living skills such as budgeting, grocery shopping, housekeeping.
- Supported clients during transitions from one setting to another.
- Maintained accurate records of client interactions including progress notes and incident reports.
- Conducted assessments of client behavior patterns to determine appropriate interventions.
- Assisted clients in developing personal goals related to behavioral changes.
- Guided clients in learning to complete job tasks to develop motivation and skills.
Special Needs Caregiver
Shella Care
Menifee, CA
04.2018 - 03.2020
- Assisted individuals with daily activities such as dressing, eating, and hygiene.
- Kept records of children's behavior and progress to provide updates to parents.
- Engaged clients in age-appropriate activities and playing games.
- Encouraged independence and self-advocacy among clients through positive reinforcement strategies.
- Developed meaningful relationships with clients through active listening techniques and empathy.
- Participated in community outings and social events with clients to increase their quality of life experiences.
- Engaged in creative problem solving techniques to handle challenging behaviors effectively while maintaining respect for the individual's dignity.
- Ensured that all safety precautions were followed during recreational activities.
- Attended training sessions on relevant topics such as First Aid and CPR certification, medication administration procedures.
- Transported clients to and from planned activities.
Bank Teller
Wells Fargo
Riverside, CA
01.2015 - 02.2017
- Adhered to strict confidentiality guidelines when handling customer information.
- Researched customer complaints regarding fees or charges on their accounts.
- Prepared daily reports of cash receipts, withdrawals, and other transactions.
- Kept up-to-date with changes in banking regulations and practices.
- Balanced cash drawers accurately at end of shift.
- Assisted customers with deposits and withdrawals, answered inquiries, and resolved issues.
- Provided excellent customer service to clients in person or over the phone.
- Performed administrative tasks such as filing documents and data entry.
- Verified customer identification documents and account information accuracy.
- Built and maintained client relationships through quality, personalized interactions.
Education
Certificate - Medical Billing And Coding
San Joaquin Valley College
Visalia, CA04-2021
High School Diploma -
Temeucla Valley High School
Temecula 06-1991
Certification
- First Aid
- CPR
- AED
- HIPAA
- Typing at 50wpm
References
References available upon request.
Timeline
Front Desk Night Auditor
The Lakehouse Resort
01.2024 - Current
Hotel Reservations Agent
Southcoast Winery and Hotel
02.2022 - 08.2022
Front Desk Agent
WorldMark By Wyndham Vacation Resorts
06.2021 - 02.2022
Behavioral Job Coach
Peoples Care
01.2019 - 02.2020
Special Needs Caregiver
Shella Care
04.2018 - 03.2020
Assistant Manager
Lake Skinner Camp Store
04.2015 - 01.2021
Bank Teller
Wells Fargo
01.2015 - 02.2017
Certificate - Medical Billing And Coding
San Joaquin Valley College
High School Diploma -
Temeucla Valley High School
- First Aid
- CPR
- AED
- HIPAA
- Typing at 50wpm
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