Adrienne Ruiz
Cape Coral,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
Work History
Retail Sales Associate
TJ Max
Zephyrhills, FL
10.2023 - 04.2024
- Utilized same skills as previous at Bealls
Retail Sales Associate
Bealls Florida
Zephyrhills, FL
10.2022 - 10.2023
- Assisted customers with finding the right product for their needs.
- Handled customer complaints in a professional manner.
- Helped customers by answering questions and locating merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept informed about new products arriving at the store on a regular basis.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Operated point-of-sale systems accurately to process payments from customers.
- Demonstrated knowledge of store products and services.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Owned and Managed cleaning company
Adrienne’s Cleaning Service
Cape Coral, Fl
01.2014 - 04.2022
- Specialized in residential home cleaning, maintained livable spaces and exteriors, and home management, final cleaning, move outs.
- Maintained relationships with existing clients by providing superior customer service.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Provided assistance with laundry services when needed.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
Certified Nurse’s Assistant
Cape Coral, FL
06.2011 - 06.2014
- Worked with home bound individuals
- Assisted in various personal care and home management, which included pet care
- Provided valet services for appointments
- Assisted patience with scheduling, medications, and treatment as prescribed
- Provided companionship while primary care givers were unavailable.
- Assisted with transferring patients from beds to wheelchairs or stretchers.
- Utilized appropriate infection control measures when providing direct patient care services.
- Aided patients with activities of daily living such as eating, toileting, and grooming.
- Provided companionship and monitored health condition of clients.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Prepared meals and snacks according to prescribed diets.
- Helped clients stay happy and healthy by providing mental and emotional support.
Receptionist
Viscaya Prado Veterinary Hospital
Cape Coral, FL
10.1997 - 05.1998
- Scheduled procedures, office exams, surgeries, follow-up care and instructions; senior employee
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Ensured that all safety protocols were followed while handling animals in the facility.
- Coordinated with other departments within the clinic to provide efficient service for customers.
- Performed basic bookkeeping functions such as balancing accounts receivable and payable records.
- Prepared invoices for services rendered at the clinic and collected payments from clients.
- Processed incoming mail on a daily basis.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
Education
School Diploma -
Lawrence High School
Skills
- Loss Prevention
- Money Handling
- Regulatory Compliance
- Customer Service
- Store Opening and Closing
- Customer Assistance
- Product Recommendations
- Retail Sales
- Flexible Schedule
- Point of sale systems
- Merchandise Display
- Sales goal achievement
- Phone Etiquette
- Retail merchandising expertise
- Interpersonal and written communication
- Customer Engagement
- Time Management
- Complaint Management
- Positive and professional
- Professional Appearance
- Conflict Resolution
- POS system operations
- Administrative Support
- Clerical Support
- Data Entry
- Office Management
- Multitasking and prioritization
- Patient Relations
References
Available Upon Request
References
References available upon request.
Timeline
Retail Sales Associate
TJ Max
10.2023 - 04.2024
Retail Sales Associate
Bealls Florida
10.2022 - 10.2023
Owned and Managed cleaning company
Adrienne’s Cleaning Service
01.2014 - 04.2022
Certified Nurse’s Assistant
06.2011 - 06.2014
Receptionist
Viscaya Prado Veterinary Hospital
10.1997 - 05.1998
School Diploma -
Lawrence High School