Adrienne Ruiz
Cicero,IL
Summary
Dynamic restaurant operations professional with extensive experience in enhancing service efficiency and collaboration among staff, including servers, hosts, and managers. Recognized for delivering exceptional customer service and effectively managing special requests in fast-paced environments. Core competencies include communication, teamwork, and problem-solving, contributing to a positive dining experience. Career goals focus on leveraging operational expertise to drive service excellence and improve customer satisfaction.
Results-driven accounts payable professional skilled in managing invoices, tracking expenses, and maintaining vendor files. Proficient in posting and processing payments, ensuring accuracy and timeliness. Recognized for exceptional attention to detail and a methodical approach to record-keeping. Aiming to leverage expertise in a dynamic finance team to enhance operational efficiency. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Server
Senior Lifestyle
Edgewater, IL
10.2023 - Current
- Assisted in training new servers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Followed health safety guidelines when preparing and serving food products.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Trained new employees to perform duties.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Addressed complaints to kitchen staff and served replacement items.
- Cleaned tables and chairs to prepare dining area for next customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Took orders from customers accurately and in a timely manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Intern
CIBC Bank
Chicago, IL
01.2020 - 08.2023
- Set specific goals for projects to measure progress and evaluate end results.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Helped maintain applicant tracking systems and recruiting metrics.
- Assessed company operations for compliance with safety standards.
- Maintained accurate records of all activities performed throughout internship period.
- Prepared reports summarizing project progress and results for management review.
- Maintained positive working relationship with fellow staff and management.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Conducted research on past due invoices when necessary.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Maintained organized filing systems for both paper and electronic documents.
- Processed vendor invoices in a timely manner.
- Generated weekly check runs for approved invoices.
Team Member
Dunkin' Donuts
Broadview, IL
10.2022 - 06.2023
- Built and maintained working relationships with peers and upper management.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Received, processed, and stocked merchandise in accordance with store policies.
- Rotated through series of different stations based on team needs.
- Operated cash registers to process payments from customers.
- Assisted customers with product selection and ordering process.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Participated in regular training sessions to improve product knowledge and service skills.
- Collaborated with team members to achieve daily goals.
- Trained new team members using approved training materials and information.
- Greeted customers upon entering the store with friendly demeanor.
- Maintained a clean and organized work area throughout shift.
- Monitored expiration dates on food items for freshness assurance.
- Organized inventory shelves for easy access and maintenance of stock levels.
Education
High School Diploma -
Cristo Rey Jesuit High School
Chicago, IL06-2023
Bachelor of Arts - Business Administration
Northeastern Illinois University
Chicago, ILSkills
- Team member support
- Table resetting
- Hostess support
- Safe food handling
- Strong work ethic
- Data entry
- Invoice processing
- Expense reporting
Languages
English
Full Professional
Spanish
Native/ Bilingual
Affiliations
- Cheer Captain during high school
- Baseball Manager during high School
- Photography
- Volunteering at the church Mary Queen of Heaven
Timeline
Server
Senior Lifestyle
10.2023 - Current
Team Member
Dunkin' Donuts
10.2022 - 06.2023
Intern
CIBC Bank
01.2020 - 08.2023
High School Diploma -
Cristo Rey Jesuit High School
Bachelor of Arts - Business Administration
Northeastern Illinois University
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