Adrienne Schmelzle
Rome,NY
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Defense Finance And Accounting Services
Rome, NY
11.2023 - 01.2024
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
Postal Support Employee
United States Post Office
Rome, NY
07.2021 - 06.2023
- Performed manual distribution of mail to designated areas.
- Assisted customers with inquiries regarding postal services.
- Handled customer complaints in a professional manner.
- Sorted letters according to post office regulations.
- Organized packages in preparation for delivery.
- Collected payments from customers for postal services rendered.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Sold stamps, services and packaging.
Direct Support Professional
Upstate Cerebral Palsy
Utica, NY
03.2015 - 07.2021
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Maintained clean and well-organized environment for client happiness and safety.
Credit Account Manager
Rent A Center Warehouse & Retail Store
Rome, NY
01.2012 - 03.2015
- Reviewed credit applications and managed customer accounts to ensure timely payments.
- Negotiated payment plans with delinquent customers.
- Maintained detailed records of customer accounts, including payment histories and contact information.
- Requested financial documents from customers.
- Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
Education
High School Diploma -
Rome Free Academy
Rome, NY06-2002
Skills
- Customer Service
- Data Entry
- Problem Resolution
- Customer Relationship Management
- Documentation and Reporting
- Complaint Handling
- Account Management
- Inbound Call Management
- Calm Under Pressure
- Call Center Operations
- Sales and Upselling
- Store Maintenance
- Customer Data Confidentiality
Certification
- Medical Billing and Coding Essentials - Certified Mar. 25, 2024
- Medical Terminology and the Human Body Fundamentals - Certified Mar. 26, 2024
- Professionalism in Allied Health - Certified Apr. 2, 2024
- Pharmacy Technician Essentials - Certified Apr. 11, 2024
Timeline
Customer Care Representative
Defense Finance And Accounting Services
11.2023 - 01.2024
Postal Support Employee
United States Post Office
07.2021 - 06.2023
Direct Support Professional
Upstate Cerebral Palsy
03.2015 - 07.2021
Credit Account Manager
Rent A Center Warehouse & Retail Store
01.2012 - 03.2015
High School Diploma -
Rome Free Academy
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