Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Adrienne Smalley-Blanchard

Pittsburgh,PA

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Operations Manager - Promotion

LIFE Pittsburgh
Pittsburgh, PA
04.2024 - 06.2024
  • Collaborated with other staff members to develop effective interventions for clients.
  • Educated families about mental illness symptoms and coping strategies.
  • Facilitated therapeutic activities such as art projects, music therapy, and recreational activities.
  • Participated in team meetings to discuss client progress and plan treatment goals.
  • Documented any incidents that occurred while working with clients.
  • Recorded client information on paper or computer-based documentation systems.
  • Built strong and trusting rapport with clients and loved ones.
  • Consulted with client care team to continually update care plans.
  • Maintained detailed records of services performed on clients.

Center Supervisor - Promotion

LIFE Pittsburgh
Pittsburgh, PA
06.2015 - 06.2020
  • Performed daily monitoring and management of center operations to guarantee exceptional participant services.
  • Supervised and managed staff members overseeing center-based tasks and activities.
  • Collaborated with Operations Manager, Center Administrator, and interdisciplinary team members to enhance process efficiencies and coordinate care execution.
  • Performed Human Resources tasks including payroll processing, training needs assessments, employee relations oversight, PTO approval and recordkeeping, scheduling and performance management.
  • Onboarded new Center supervisory staff.
  • Delivered timely and regular participant status updates.
  • Led the center-wide secret hand washing audit as part of the Infection Control Committee.
  • Followed Center protocol standards to ensure positive client/costumer service experience

Recreation Assistant

LIFE Pittsburgh
Pittsburgh, PA
09.2009 - 06.2015
  • Effectively communicated and collaborated with the recreation supervisor to align participant interests, involvement, and techniques with their plan of care.
  • Organized and prepared activities center to ensure smooth operation.
  • Ensured safe and efficient transportation for participants.
  • Led, engaged, and periodically supervised participants in assigned plan care activities.
  • Made necessary adjustments based on judgment.
  • Ensured appropriate staff to participant ratios were upheld according to policy and regulations.
  • Delivered necessary personal care assistance according to individual requirements while consistently updating nursing personnel about observed alterations in patients' physical well-being, cognitive abilities, emotions, and general health.

Education

Marketing

Robert Morris University
Coraopolis, PA

Skills

  • Workflow Optimization
  • Maintenance Planning
  • Customer Service
  • Program Administration
  • Incidents management
  • Business Planning

Affiliations

  • Chairwomen of the Advisory Committee for Life Pittsburgh
  • Served as Chairperson for employees on the Employee Advisory Committee to vet issues to CEO, outside consultant and seven appointed staff in an effort to increase positive employ relations and maintain retention

Certification

  • Licensed Cosmetologist, 1997-Present
  • Mental Health First Aid Certified
  • Infectious Control
  • Hipaa Certified
  • ASIT Certified
  • Fire Safety Certified

Timeline

Operations Manager - Promotion

LIFE Pittsburgh
04.2024 - 06.2024

Center Supervisor - Promotion

LIFE Pittsburgh
06.2015 - 06.2020

Recreation Assistant

LIFE Pittsburgh
09.2009 - 06.2015

Marketing

Robert Morris University
Adrienne Smalley-Blanchard