Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adrienne Smith

Bear,DE

Summary

Compassionate Community Health Professional with 10 years of experience in fast-paced positions in a licensed healthcare Facility. Committed to helping community members improve wellness through hands-on support and education. Highly adept at coordinating training, paperwork and specific community-based resources. Possess excellent organizational, multi-tasking, reporting, time-management and problem-solving strengths. Recognized for excellent team building skills, and most importantly providing excellent customer service.

Overview

13
13
years of professional experience

Work History

Senior Medical Records Clerk

Christiana Care Hospital
04.2020 - Current
  • Proficient at daily operation of DHIN, revenue cycle, Power chart, ZIO suite systems
  • Timely processing and distribution of medical records requests from various physician offices and hospitals adhering to HIPAA privacy practices
  • Document and input disability claim information to ensure patient charts, authorizations and reports are completed in a accurate and timely manner
  • Assist with training and onboarding of new hires.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Maintained patient records systems by archiving, scanning and indexing important documents and files.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Assisted in training new staff on medical record processing and filing procedures.
  • Assisted in preparation of medical reports for external parties.

Service Assistant

Christiana Care Hospital
01.2018 - 03.2020
  • Safely performed assigned work, adhering to departmental safety rules and practices; regular monitoring of health maintenance equipment and machines
  • Timely reporting and documentation of unsafe activities, conditions, or safety violations that may cause injury; regularly educated others on safety procedures and processes
  • Assisted in the admission, transfer and discharge of patients.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Administrative Assistant

Messiahs Adults
12.2015 - 11.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.

Home Health Aid

Right at Home
01.2015 - 11.2017
  • Responsible for assisting clients with daily activities such as personal hygiene, dressing, cooking eating and eating
  • Provide and assist with specific care plan and report completed tacks to nurse or case manager; assist family members by teaching appropriate ways to lift, turn patients and advise on nutrition plan
  • Accompany to appointments or doctor’s visits
  • Adhere to professional standards, home care policies.
  • Provided transportation and appointments management.
  • Followed nutritional plans to prepare optimal meals.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Provided direct personal care and administrative services to clients.

Teaching Assistant

Fresh Start Childcare
03.2013 - 12.2016
  • Observed and monitored children's play activities
  • Instructed children in health and personal habits such as eating, resting, and toilet habits
  • Organized and participated in recreational activities, such as games
  • Kept all appropriate records such as records, attendance and time sheets.

Intermediate Crew Member

Wawa Corporation
04.2011 - 12.2014
  • Responsible for the assembly and delivery of customer orders while maintaining hygiene standards
  • Act as coordinator of various shift tasks/duty board; various administration tasks, including incident, maintenance, and resolving customer requests
  • Provide friendly and prompt customer service to customers in-store and at the pump; respond to customer inquiries in-store and by phone.

Education

Community Healthcare Worker Certification -

Delaware Technical & Community College
Wilmington,DE
04.2022

High School Diploma -

Mount Pleasant High School
Wilmington,DE
06.2013

Skills

  • Medical Terminology
  • Medical Office Administrative
  • Customer Service
  • Written and Verbal Communication
  • Document Scanning
  • HIPAA Regulations
  • EMR / EHR
  • Medical Office Administration
  • HIPAA Compliance

Timeline

Senior Medical Records Clerk

Christiana Care Hospital
04.2020 - Current

Service Assistant

Christiana Care Hospital
01.2018 - 03.2020

Administrative Assistant

Messiahs Adults
12.2015 - 11.2017

Home Health Aid

Right at Home
01.2015 - 11.2017

Teaching Assistant

Fresh Start Childcare
03.2013 - 12.2016

Intermediate Crew Member

Wawa Corporation
04.2011 - 12.2014

Community Healthcare Worker Certification -

Delaware Technical & Community College

High School Diploma -

Mount Pleasant High School

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Adrienne Smith