Adrienne Smith

• Managed daily operations of 100+ person facility including managing clinical, professional, administrative, and clerical staff; managing the recruitment, development of, and appraisal of staff; overseeing day-to-day management; developing and implementing policies and directives; setting and monitoring budgets; attending meetings; handling communications; and making purchasing decisions.
• Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
• Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
• Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
• Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
• Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
• Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.

Worked 40 hours per week

• Review center's financial statements and operating score-cards to ensure success of center, identify areas for improvement, and ensure center is tracking to meet annual goals. Where necessary,
• Oversee all day to day center operations, including staffing, patient flow and adherence to operational and clinical standards, and identifies opportunities for improvement within center
• Mentored, coached and developed team members while recognizing strengths and developing future leaders
• Responsible for marketing initiatives to grow urgent care and occupational health business of center
• Conducts monthly staff meetings for recognizing and celebrating achievements and keeping team informed of important company and departmental information
• Liaison between Operations and HR
• Ensures compliance with necessary regulatory standards; ensuring all credentialing and regulatory agency requirements are complete and current

Worked 40 hours per week

Opened this center and was responsible for the development, implementation and achievement of center's business plan in conjunction with routine operations to include quality of care, staff development, maintenance of licensure and accreditations, financial performance and continuous performance improvement, customer and staff satisfaction. Manage daily operations of plasma facility with a $750,000 budget and 33 employees. Provide leadership and strategic guidance through delegation of line authority for executive level management. Plan, organize, direct, coordinate and evaluate medical, administrative and operational aspects of health care system and successfully passed all audits without any major findings.

• Increased donor base by 62% in 5 months by building relationships with the community
• Oversaw center's Key Performance Indicators to ensure that center was operating within normal range. Center surpassed daily/ weekly/ monthly goals most months. Center was recognized by company for getting over 25% of goal from previous month
• Conducted monthly staff meetings to ensure that all standards of operations are being followed , all upcoming events and news are communicated to staff and to reward staff for previous month's achievements, both personal and center achievements, as well as allowing open lines of communication for success
• Developed ideas to help with staff morale and helped staff to buy into center vision , which helped with retention rate and increased productivity
• Drove organizational goals by effectively and efficiently identifying and solving complex strategy problems

Worked 40 hours per week

• Provided care to patients who were permanently disabled, or who were suffering from extended illnesses, in their homes, as opposed to in a hospital. Skills included taking calls for after-hour admits or PRN treatments, and measured and took pictures of wounds weekly to report to ordering physician
• Performed up to 4 skill visits per day and 1 10 hour shift daily
• Applied interpersonal communication skills to comfort and counsel patients and families throughout care process.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Obtained biological specimens for ordered tests and prepared for laboratory transport.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Observed patient to chart and report changes in patient condition, including adverse reactions to medications and treatments.

Worked 40 hours per week

Skillfully managed operations as a functioning Interim Director for multi- million-dollar non-profit healthcare company. Demonstrated outstanding leadership skills and expert knowledge leading team of 500+ staff. Developed, implemented and monitored process improvement/quality improvement initiatives. Worked as both Interim Director and District Manager at the same time. Responsible for managing daily operations of the company fo state of Michigan.

• Implemented standard kitting project for state of Michigan. Decreased cost by decreasing amount of supplies that staff were wasting and led other national and divisional projects to a successful completion
• Assured effective internal and external communication between all department levels and functions to foster teamwork and enhance operational success
• Led the planning and achievement of goals and objectives consistent with the company mission and philosophy
• Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive management practices and facilitating a proactive work environment
• Established strategic direction and managed activities for one or more collections related departments to ensure achievement of assigned collection goals and quality and process improvement metrics and initiatives
• Established and implemented staffing and deployment policies, ensure the implementation of system directives and direct process improvement initiatives to meet annual collection goals, to enhance quality and to enhance the donor experience. Assist in Board/Committee level planning
• Performed all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA) and other applicable Federal, state and local regulations
• Developed and implemented strategies to assure the right products were efficiently collected in the required quantities according to demand requirements for Day of Week, and manufacturing location

Worked 40 hours per week

Positioned company for long term sustainable growth and profitability, Responsible for hiring, mentoring and developing staff, evaluating and

terminating staff; building effective teams, financial planning, budgeting, corporate acquisition and operations management for four locations with 100+ staff. Created and led strategic initiatives. Developed and established SOP's. Oversaw P&L for all locations.

• Recruited by National Finance Manager to be one of 15 people in the country to be on a focus group to help streamline our position management system and was responsible for staying within our budget and ensuring that staffing was correct for our region
• Recruited by CEO of Great Lakes / South Eastern Michigan Regions to do all interviews for state of Michigan, which led to a decrease in turnover rate and an increase in productivity rate, as well as all training, to ensure that everyone was trained the same way and correctly
• Served as project lead on several projects, including regulatory procedure implementation, process improvement initiatives for automated procedures, as well as the O project that had a 40% increase in right type of donations in the first month and reduced costs by as much as 40% in first quarter
• Facilitated and responded to all FDA audit visits for Great Lakes Region
• Developed and supervised departmental supervisors and other staff in accordance with personnel policies and bargaining unit contracts, including performance evaluations, disciplinary actions, and hiring and termination decisions to enhance success of operations and minimize turnover and was recognized for employee engagement and increased staff morale
• Assisted in keeping the region at the top in our division on the compliance scorecard for the least amount of problems