Adrienne Spinelli
Bellingham,WA
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
19
19
years of professional experience
Work History
Certified Pharmacy Technician
Hoagland Pharmacy
06.2004 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated directly with doctors offices via telephone, fax and email.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured and compounded medications following standard procedures.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Set up and modified patient profiles to include current medications and insurance details.
Education
Bachelor of Arts - Psychology
Concordia University
Portland, OR05.2004
Skills
- Prescription Management
- Drug Storage Procedures
- Aseptic Techniques
- Pharmacy and Customer Records Management
- Problem-Solving Skills
- Patient Confidentiality
- HIPAA
- Manual and Automated Medication Dispensing
- Drug Inventory Control
- Insurance Billing
- Insurance Verification
- Filling Prescriptions
- Prescription order processing
- Prior authorization initiation and follow up
- Maintaining electronic and paper MAR
- Vaccine processing and updating patient records
- Medicare medical billing
Timeline
Certified Pharmacy Technician
Hoagland Pharmacy
06.2004 - Current
Bachelor of Arts - Psychology
Concordia University
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