Summary
Work History
Education
Skills
Timeline
Generic

Adrienne Stockburger

Santaquin,UT

Summary

Customer Service Representative with proven expertise in delivering outstanding support and resolving customer inquiries efficiently. Strong communication and problem-solving skills contribute to maintaining positive customer relationships. Track record of enhancing customer satisfaction and loyalty through dedicated service and effective issue resolution. Focused on improving team performance by sharing knowledge and best practices in customer service operations.

Work History

Customer Service Representative

Convergesolutions
Orem, UT
  • I consulted with customers on the whereabouts of their packages, tracked packages, helped with zip codes and address corrections, filed claims on missing mail, change of address, and pausing of mail.
  • Answered over 100 calls per day and directed them to designated individuals or departments.
  • Reviewed customer data to assess current issues and determine potential solutions.
  • Resolved customer complaints by identifying issues and providing solutions.
  • Documented customers' interactions in the company database for record-keeping purposes and future reference.

Customer services manager

Stores online
Orem, UT
  • The manager of the customer services team ensures that the team answers the calls and questions correctly.
  • Handling escalated calls.
  • Payroll
  • Resolved product issues by coordinating with internal departments.
  • Trained new team members on customer service protocols and tools.
  • Assisted customers with inquiries through phone and email communications.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

Customer Loyalty Representative

Vivint
Orem , UT
  • Assisted customers with inquiries and provided information on loyalty programs.
  • Maintained accurate records of customer interactions and feedback.
  • Supported the resolution of customer issues through effective communication.
  • Educated customers about benefits and rewards of loyalty membership.
  • Managed customer data within company software systems securely and efficiently.
  • Identified opportunities for cross-selling additional products or services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Processed account changes and maintained accurate records.
  • Assisted customers with their loyalty program inquiries and concerns.

Education

High School Diploma -

Landmark
Spanish Fork, UT
05-1994

Skills

  • Customer service
  • Conflict resolution
  • Data management
  • Team leadership
  • Process improvement
  • Customer relationship management
  • Employee training
  • Effective communication
  • Attention to detail
  • Time management
  • Problem solving
  • Escalation handling
  • Typing proficiency

Timeline

Customer Service Representative

Convergesolutions

Customer services manager

Stores online

Customer Loyalty Representative

Vivint

High School Diploma -

Landmark

Similar Profiles

  • Dustin Myers

    Dustin MyersDustin Myers

    Engineering Manager at StoriedEngineering Manager at Storied

  • Andrew Shutt

    Andrew ShuttAndrew Shutt

    Warehouse Worker at Rocky Mountain ATVWarehouse Worker at Rocky Mountain ATV

  • Teancum J. Greenwood

    Teancum J. GreenwoodTeancum J. Greenwood

    Warehouse Associate / Merchandiser at Admiral BeverageWarehouse Associate / Merchandiser at Admiral Beverage

  • Kyra Fields

    Kyra FieldsKyra Fields

    Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go

  • Tarah Parham

    Tarah ParhamTarah Parham

    Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T

CREATE PROFILE
Adrienne Stockburger
Want your own profile? Create for free at Resume-Now.com