Summary
Overview
Work History
Education
Skills
Timeline
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Adrienne Stone

New Berlin,IL

Summary

Dynamic Account Technician with a proven track record at the Secretary of State Office, excelling in bank reconciliation and client communication. Recognized for reducing financial discrepancies through meticulous audits and fostering collaboration across departments. Known for reliability and attention to detail, ensuring compliance and enhancing operational efficiency.

Professional with experience in financial management and accounting. Adept at analyzing financial data, ensuring compliance, and streamlining processes for efficiency. Strong focus on team collaboration and achieving results. Highly adaptable and reliable with expertise in budgeting, reconciliations, and financial reporting.

Experienced with financial record management and transaction processing. Utilizes analytical skills to ensure accurate account reconciliation and reporting. Track record of maintaining precise financial documentation and contributing to improved financial operations.

Overview

14
14
years of professional experience

Work History

Account Technician 1

Secretary of State Office
08.2020 - Current
  • Assisted in the development and implementation of internal controls to safeguard company assets and adherence to accounting principles.
  • Efficiently processed high volume transactions using automated accounting tools while minimizing input errors.
  • Collaborated closely with other departments to resolve billing issues, resulting in fewer customer disputes.
  • Prepared detailed financial reports for senior management, enabling informed decision making and strategy development.
  • Ensured compliance with federal and state tax regulations by accurately completing required filings on time each year.
  • Managed accounts payable functions including invoice entry, check processing, and distributing payments.
  • Providing exceptional customer service when responding to vendor inquiries or resolving any payment-related concerns they may have had.
  • Reduced financial discrepancies by conducting thorough account audits and rectifying errors promptly.
  • Checked documentation for accuracy and validity on updated systems.
  • Verified client information by analyzing existing evidence on file.

Office Assistant

Document Management Inc
02.2018 - 08.2018
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Compiled and analyzed data to produce reports.

Operations Associate

Secretary of State Office
02.2019 - 08.2020
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
  • Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
  • Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
  • Followed shipping and receiving procedures for goods and materials.
  • Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
  • Optimized workspace layout for improved workflow and efficiency, leading to more productive work environment.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Completed daily logs for management review.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Bank Teller

Town and Country Bank
05.2014 - 04.2017
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records, account statements and copies of checks.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Turned in excess cash to maintain drawer security.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Placed orders for customer checks and verified starting numbers.
  • Removed mutilated currency from circulation.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Handled various accounting transactions.
  • Referred customers to other banking departments for specialized services.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Calculated fees due, interest and change for customer transactions.

Shelf Stocker

Menards
12.2013 - 02.2015
  • Maintained a clean and organized store environment for optimal shopping experience.
  • Answered customer questions and provided detailed product information.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Unloaded arriving product stock and moved to store display areas.
  • Checked and pulled defective or expired products from shelves.
  • Enhanced customer satisfaction by promptly assisting with inquiries and locating products.
  • Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Ensured accurate pricing by routinely updating shelf tags and promotional materials.
  • Contributed to increased sales by ensuring shelves were consistently stocked with appealing product displays.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Interacted with guests in friendly and knowledgeable way.
  • Greeted store customers and discussed needs.
  • Improved overall store appearance by regularly facing products on shelves for easy identification.
  • Greeted customers and directed to requested products.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.

Tanning Consultant

Sunroom Tanning
08.2011 - 03.2014
  • Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
  • Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
  • Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
  • Educated clients on health and safety of tanning facilities and procedures.
  • Increased salon revenue through upselling tanning packages and retail products to clients.
  • Fostered a welcoming atmosphere within the salon that encouraged repeat business from satisfied customers.
  • Maintained clean and stocked front counter area.
  • Developed loyal clientele by consistently delivering an exceptional tanning experience tailored to individual preferences.
  • Informed and demonstrated how to use tanning equipment to new clients.
  • Enhanced client experience with thorough knowledge of tanning equipment, proper usage, and safety guidelines.
  • Educated clients on skincare techniques to enhance their tanning results while preserving skin health.
  • Maintained accurate client records to ensure seamless communication between staff regarding customer preferences and needs.
  • Ensured compliance with state regulations by monitoring client usage of tanning equipment and enforcing age restrictions.
  • Scheduled clients based on number of beds and booths with consideration of walk-in averages.
  • Assigned clients to appropriate facilities based on desired treatments and health needs.
  • Assisted in retaining clientele through exceptional customer service, building rapport, and addressing concerns promptly.
  • Supported the salon in achieving its financial and operational goals through consistently meeting or exceeding individual sales targets.
  • Boosted sales of tanning products and packages with effective marketing and customer engagement strategies.
  • Trained new consultants on tanning safety protocols and customer service excellence, elevating team performance.
  • Resolved customer complaints with professionalism, restoring client confidence and loyalty.
  • Customized tanning plans for clients, leading to highly personalized service and improved customer satisfaction.
  • Enhanced customer experience by providing personalized tanning consultations and skin care advice.
  • Provided aftercare advice for tanning sessions, improving client outcomes and satisfaction.
  • Monitored tanning equipment operation, ensuring timely maintenance and repairs to minimize downtime.
  • Facilitated positive and welcoming atmosphere, making clients feel comfortable and valued during their visits.
  • Maintained clean and sanitary environment, ensuring equipment was in optimal condition for client use.

Education

No Degree - General Studies

Lincoln Land Community College
Springfield, IL

Skills

  • Journal entries
  • Bank reconciliation
  • Client communication
  • Invoice processing
  • Payment processing
  • Audit support
  • Attention to detail
  • Multitasking
  • Reliability
  • Critical thinking
  • Organizational skills

Timeline

Account Technician 1

Secretary of State Office
08.2020 - Current

Operations Associate

Secretary of State Office
02.2019 - 08.2020

Office Assistant

Document Management Inc
02.2018 - 08.2018

Bank Teller

Town and Country Bank
05.2014 - 04.2017

Shelf Stocker

Menards
12.2013 - 02.2015

Tanning Consultant

Sunroom Tanning
08.2011 - 03.2014

No Degree - General Studies

Lincoln Land Community College

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Adrienne Stone