Adrienne-Sunny Algoso
Wahiawa,USA
Summary
Dynamic customer service advocate with proven expertise at United Healthcare Insurance Company, excelling in complaint resolution and effective communication. Skilled in call center operations and problem solving, I have successfully guided clients to positive outcomes while maintaining confidentiality and fostering team collaboration. Committed to enhancing customer experiences and driving results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
ELITE INBOUND CUSTOMER SERVICE ADVOCATE
United Healthcare Insurance Company
Wahiawa, HI
11.2022 - 05.2025
- Demonstrated effective communication skills during customer interactions via various channels.
- Assisted customers in navigating website features for successful online transactions.
- Provided prompt customer service by addressing inquiries, resolving issues, and managing expectations.
- Managed incoming calls from customers in a professional manner.
- Resolved customer complaints via phone, email, mail, or social media.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
Energy Specialist - Volunteered
MOA Hawaii, Inc.
Honolulu, HI
02.2018 - 03.2019
- Energy healer utilizing OPT holistic therapy. Worked with patients who are at the end stage of life due to disease.
- Interacted with customers and clients on a regular basis to discuss their individualized needs when it comes to improving their facility's overall energy performance.
OWNER, CONSULTANT
Pono Vibrations, LLC
Wahiawa, HI
05.2009 - 08.2017
- Guided clients in developing skills or strategies to help overcome dependencies.
- Conducted team meetings with staff on a frequent basis to discuss caseloads and goals.
- Planned or conducted programs to prevent substance abuse, improve community health, or provide counseling services.
- Coordinated or directed employee workshops, courses, or training about mental health issues.
- Collaborated with the team to coordinate member care and develop treatment plans.
- Counseled clients or patients to adjust to life and make positive changes.
Education
HIGH SCHOOL DIPLOMA -
St. Francis High School
Manoa, Hi05.1979
Skills
- Customer data confidentiality
- Customer service and resolution advocate
- Call center operations
- Complaint handling
- Professional telephone demeanor
- Microsoft Office Suite
- Health policy and benefits review
- Problem solving
- Effective communication
- Team collaboration
- Website navigation
- Behavioral peer support specialist
- Mentoring
Certification
- Hawaii Certified Peer Specialist/Social Service Support
- Train the Trainers Instructor/Facilitators
- Medicare & Medicaid Representative
- Compliance Champ Representative
- Advocacy Framework Representative
- Employer and Insured Representative
Volunteer Experience
- Field Energy Specialist, MOA Hawaii, Inc., Honolulu, HI, 02/01/18, 03/01/19, Energy Healer utilizing OPT holistic therapy. Worked on patients with ending stage of life disease.
- Volunteer Activities Coordinator, Aged to Perfection, Wahiawa, HI, 01/01/17, 05/01/17, Select appropriate curricula or class structures for educational programs., Counsel individuals regarding interpersonal, health, financial, or religious problems.
- Clerk Specialist, HPD/Crimestoppers, Honolulu, HI, 02/01/16, 12/01/16, Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments., Transmit information or documents to customers, using computer, mail, or facsimile machine., Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents., File and maintain records.
- Docent/Greeter, Iolani Palace, Honolulu, HI, 06/01/15, 10/01/15, Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites., Greet and register visitors, and issue any required identification badges or safety devices., Describe tour points of interest to group members, and respond to questions.
Publications
SAMSHA - Evidence Based Practice Grant Outcomes
Awards
Mental Health America - Consumer Advocate of the Year, 2004
Affiliations
Olelo Television Producer, HOPE in Recovery - 2009
MHA Mental Health Consumer Advocate - 2004
Timeline
ELITE INBOUND CUSTOMER SERVICE ADVOCATE
United Healthcare Insurance Company
11.2022 - 05.2025
Energy Specialist - Volunteered
MOA Hawaii, Inc.
02.2018 - 03.2019
OWNER, CONSULTANT
Pono Vibrations, LLC
05.2009 - 08.2017
HIGH SCHOOL DIPLOMA -
St. Francis High School
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