Adrienne Sutton
Ontario,CA
Summary
Seeking full-time Information Technology Manager position with emphasis in project management, business analysis, software implementation, designing and training. Talented professional with extensive experience in information systems planning and data analysis. Proactive and goal-oriented with top strengths in coordinating projects and solving computer, operational or team issues.
Overview
37
37
years of professional experience
Work History
Principal Information Systems Analyst
County of Los Angeles – DHS
01.2014 - Current
- Project Manager for ICD-10 Implementation that was implemented 10/01/15
- Systems Manager for Orchid-Cerner/RCO (Revenue Cycle Only) Implementation – responsible for system maintenance on all dictionaries and ensuring that the system releases are up to date on all five (5) DHS (Department of Health Services) RCO directories
- Member of the Orchid Super User team for the LAC+USC Orchid Go Live 05/29/15
- Member of the Orchid Support team and responsible for monitoring the HL7 exceptions on all five (5) RCO directories pre and post go live for all facilities
- Participation in both pre and post go live support for all DHS Orchid facilities
- Project Manager for the LAC+USC Sustainable Training project
- Certified Cerner trainer for: provider, registration, scheduling, Health Information Management (HIM) and Charting solutions
- Responsible for developing training material and courses for all Orchid training at LAC+USC
- Certified Talent Works Administrator
- Manage Training for: ELM and GHX (Enterprise-wide)
- Responsible for the maintaining of various Affinity Applications including, Patient Accounting, Central Procedures, Health Notes, Department Management, Order Management, Patient Charting, Registration, Patient Scheduling, Clinical Workstation, Medical Records and Standard Interfaces
- Support Patient Scheduling, Utilization Management and Registration Affinity Applications as well
- Project Manager for the Patient Charting, Order Management and Clinical Workstation Affinity Application Implementation Projects
- Project Manager for the Affinity M3, M4, M5 and M9 Application Upgrades
- Project Manager for the Health Information Management (HIM) Transcription Migration to MedQuist System
- Member of several Re-design committees for the Replacement Facility
- Member of DHS (Department of Health Services) Data Standards Committee
- Project Manager for: EDI 5010/835 Conversion and the Employee Health Services Migration to Affinity Order Management System
- Member of the Discharge Re-Design Initiative Committee
- Member of the Acuity and Staffing Implementation Team
- Affinity Consultant with ORSOS project
- Affinity Consultant with Tele tracking project
- Member of Electronic Document Management Implementation Team.
- Installed improvements and adjusted parameters to optimize functionality.
- Provided exceptional end-user support, resolving technical issues quickly and efficiently.
- Trained users and supported variety of problems with hardware and software.
- Planned and designed system improvements to meet changing demands.
- Developed thorough documentation of systems, procedures, and best practices for ease of reference and knowledge sharing among team members.
- Implemented effective backup solutions to safeguard against data loss in case of system failures or other unforeseen events.
- Designed custom applications to support business operations and meet specific organizational needs.
- Collaborated with cross-functional teams to develop comprehensive IT strategies aligned with company goals.
- Managed vendor relationships to negotiate favorable contracts, ensure product quality, and maintain ongoing support services when required.
- Optimized network performance, ensuring minimal downtime and maximum user satisfaction.
- Spearheaded the successful migration of critical data from legacy systems to modern platforms without loss or disruption to users.
- Balanced resource allocation effectively by prioritizing projects based on their budgetary constraints, timeframes, and potential return on investment.
- Performed root cause analysis on recurring issues leading to enhanced troubleshooting methods which ultimately increased overall system stability.
- Enhanced system efficiency by implementing new software and hardware solutions.
- Maintained clear communication channels with stakeholders, providing timely updates on project progress and addressing concerns as needed.
- Conducted extensive research on emerging technologies to inform future IT investments and strategies.
- Evaluated existing technology infrastructure regularly to identify areas for improvement or potential cost savings opportunities.
- Reduced security risks with regular system audits and vulnerability assessments.
- Established robust disaster recovery plans by developing contingencies designed around risk assessment models.
- Streamlined data management processes for improved accuracy and accessibility.
- Analyzed complex datasets using advanced statistical techniques to identify trends, patterns, and anomalies that informed strategic decision-making processes.
- Led training sessions for staff on new technology tools, increasing proficiency levels across the organization.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Developed diagrams to describe and lay out logical operational steps.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Offered input for complex documents to support client-ready final versions.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
Information Systems Supervisor I
County of Los Angeles – DHS
01.2005 - 01.2014
- Responsible for maintaining of various Affinity Applications including, Patient Accounting, Central Procedures, Health Notes, Department Management, Order Management, Patient Charting, Registration, Patient Scheduling, Clinical Workstation, Medical Records and Standard Interfaces
- Support Patient Scheduling, Utilization Management and Registration Affinity Applications
- Project Manager for Patient Charting, Order Management and Clinical Workstation Affinity Application Implementation Projects
- Project Manager for Affinity M3, M4, M5 and M9 Application Upgrades
- Project Manager for HIM Transcription Migration to MedQuist System
- Member of several Re-design committees for Replacement Facility
- Member of DHS (Department of Health Services) Data Standards Committee
- Project Manager for: EDI 5010/835 Conversion and Employee Health Services Migration to Affinity Order Management System
- Member of Discharge Re-Design Initiative Committee
- Member of Acuity and Staffing Implementation Team
- Affinity Consultant with ORSOS project
- Affinity Consultant with Tele tracking project
- Member of Electronic Document Management Implementation Team
- Project Manager for DEM/Evaluation Clinic Redesign Project
- Manage team of seven (7) including: 5 Analyst, 1 Coordinator and Consultant
- Responsible for completing PE's (Performance Evaluations) for direct reports on implementation team
- Responsible for coordination and implementation releases of assigned software
- Assist in answering customer questions regarding Affinity software
- Coordinate scheduling of Operations application software implementations
- Serve as facilitator for training LAC/USC Medical Center users on assigned Affinity Applications
- Serve as facilitator for training LAC+USC Medical Center users on assigned Affinity applications
- Responsible for managing Outpatient Physician Charting project
- Presenter at 2007 Quadramed User Group Conference – San Diego, California
- Member of several application implementation team
- On Corrective Action committee for facility JACHO survey
- Responsible for managing Outpatient Physician Charting project
- Presenter at 2007 Quadramed User Group Conference
- Member of several application implementation teams
- Proficient in giving oral presentations
- Familiar with: UNIX/DG, AVIION 9500 support, some Java and C++
- Software: Windows 2000 and XP, all MS Office applications [Word, Access, Excel, Power Point], MS Project, MS Exchange, Visio, Novell GroupWise, Lotus Notes, Quattro Pro, MS DOS 6.22, Internet applications
- Great interpersonal and problem solving skills, team player, excellent writing skills
- Recipient of “Shining Star” award presented by Chief Executive Officer of LAC + USC Medical Center
- Pending enrollment to Project Management Institute.
- Developed user-friendly training materials, increasing end-user adoption rates for new technologies.
- Evaluated emerging technologies to determine their potential for enhancing organizational capabilities.
- Optimized network performance by conducting regular audits and updates to infrastructure components.
- Reduced downtime incidents with proactive maintenance and monitoring of systems and networks.
- Coordinated software upgrades across the organization without disrupting daily operations or compromising data integrity.
- Ensured timely delivery of IT projects by effectively allocating resources and coordinating team efforts.
- Improved system efficiency by implementing and managing new software solutions.
- Implemented robust disaster recovery plans, minimizing risk associated with unforeseen events or outages.
- Championed IT best practices, leading to improved consistency in processes and outcomes.
- Collaborated with cross-functional teams to develop integrated solutions that supported business objectives.
- Facilitated effective communication between IT staff and end-users, ensuring prompt issue resolution and high levels of customer satisfaction.
- Promoted a culture of continuous improvement within the department, driving innovation and ongoing enhancements to existing systems.
- Enhanced data security through the development of comprehensive information protection policies.
- Streamlined workflow processes, resulting in increased productivity across departments.
- Boosted overall system reliability through diligent troubleshooting and problem resolution efforts.
- Established strong working relationships with key stakeholders, ensuring alignment on IT initiatives and goals.
- Conducted regular performance evaluations for team members, providing feedback and identifying growth opportunities.
- Managed a diverse team of IT professionals, fostering collaboration and skill development.
- Negotiated favorable contracts with vendors, reducing costs while maintaining quality service levels.
- Spearheaded the successful migration of legacy systems onto modern platforms without loss of functionality or data.
- Implemented and maintained technology and software budget.
- Managed life cycle replacement of hardware and software.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Education
Courses taken in Information Systems Technology -
Chaffey College
Rancho Cucamonga, CA07.1999
B.S. degree, Biological Sciences- Biology -
California State Polytechnic University
Pomona, CA12.1992
Skills
- Business process improvement
- Data Analysis
- Project Planning
- IT risk management
- Product Lifecycle Management
- Change Management
- Project Documentation
Cellular Device
909-648-8187
References
Available upon request
Hobbies and Interests
Reading, writing, learning, computers, singing, working with youth group, bowling, running, spending time with family and friends.
Timeline
Principal Information Systems Analyst
County of Los Angeles – DHS
01.2014 - Current
Information Systems Supervisor I
County of Los Angeles – DHS
01.2005 - 01.2014
Courses taken in Information Systems Technology -
Chaffey College
B.S. degree, Biological Sciences- Biology -
California State Polytechnic University
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