Adrienne Thomas
Mauldin,SC
Summary
Experienced AI-Enhanced Learning Experience Designer, Consultant, and Trainer skilled in instructional design, generative AI integration, and content strategy. Proven track record of developing scalable, inclusive, and skills-based training programs using adult learning principles, advanced prompt engineering, and AI tools like ChatGPT and Claude. Accomplished virtual facilitator, multimedia content creator, and digital tool innovator dedicated to empowering professionals with practical, future-ready knowledge.
Overview
8
8
years of professional experience
Work History
Senior Training Consultant
USDA Forest Service
06.2024 - Current
- Company Overview: SPII Project (QMS Consulting)
- Led design and delivery of advanced SPII compliance training, integrating multimedia storytelling and real-world data privacy use cases.
- Delivered Microsoft Teams optimization training for team-wide virtual collaboration.
- Owned quarterly meeting development, from leadership messaging to interactive assets.
- Integrated AI-powered design for visual storytelling and presentation enhancement.
- SPII Project (QMS Consulting)
Training Consultant
QMS Consulting
08.2022 - 05.2024
- Company Overview: USDA Forest Service
- Created compelling training content addressing data privacy, leadership alignment, and organizational compliance.
- Applied AI and prompt writing tools to enhance storytelling and learner retention.
- Designed and managed all aspects of quarterly learning events.
- USDA Forest Service
Instructional Designer III
Spectrum Enterprise
03.2022 - 08.2022
- Developed e-learning on stress management using Articulate Rise.
- Ensured accessibility through closed captioning editing in Xyleme LCMS.
- Performed high-end video/audio editing using Adobe Premiere Pro and Audition.
Virtual Technical Producer
UNC Charlotte
08.2020 - 04.2022
- Supported technical delivery of virtual sessions with 100+ participants.
- Managed breakout rooms, polls, chat moderation, and real-time troubleshooting.
Instructional Designer
Goodwill, Duke Energy, City Startup Labs, Wells Fargo, Lowe’s, Asfalis Advisors
01.2019 - 01.2022
- Company Overview: Multiple Contracts
- Created engaging e-learning modules using Articulate Storyline.
- Designed IT, compliance, HR, and disaster-prep courses for diverse audiences.
- Integrated motion graphics, video, and storytelling techniques.
- Multiple Contracts
Senior Analyst, Payroll Training
Compass Group
01.2017 - 11.2019
- Company Overview: Corporate
- Developed multimedia content, facilitated soft skills workshops, and managed LMS documentation.
- Corporate
Education
B.S. - Marketing Management/Speech Communication
University of North Carolina at Greensboro
Building Generative AI Skills for Business Professionals - undefined
Microsoft/LinkedIn
01.2023
Instructional Design Certificate - undefined
Association for Talent Development (ATD)
01.2019
Skills
- Instructional Design
- AI Prompt Engineering
- Custom GPT Builder
- Organizational AI Strategy
- Virtual Instruction
- Facilitation
- E-Learning Development
- Multimedia Creation
- Social Media Strategy
- Educational Content Strategy
- LMS
- LCMS
- Form Design
- Experience Design
- Knowledge Transfer
- AI Coaching
- Storytelling
- Presentation Design
- Technical Writing
- Documentation
Education Certifications
- B.S. in Marketing Management/Speech Communication, University of North Carolina at Greensboro
- Instructional Design Certificate, Association for Talent Development (ATD), 2019
- Building Generative AI Skills for Business Professionals, Microsoft/LinkedIn, 2023
Professional Memberships
Association for Talent Development, Charlotte Chapter, Past President, 2024, President, 2023, President-Elect, 2022, VP of Programs, 2021–2022
Portfolio Social Media Projects
- Educational content creation and engagement via Instagram, Facebook, and professional blog.
- Social campaigns focused on digital fluency, AI empowerment, and lifelong learning.
Ai Innovation Contributions
- Built 40+ custom GPTs for business planning, marketing, writing, and coaching.
- Trained teams on prompt engineering using Claude and ChatGPT.
- Created metaphor-based learning content (e.g., 'AI as a Kitchen Recipe') to demystify AI.
- Designed AI usage guides and decision trees to support beginner-to-intermediate users.
Timeline
Senior Training Consultant
USDA Forest Service
06.2024 - Current
Training Consultant
QMS Consulting
08.2022 - 05.2024
Instructional Designer III
Spectrum Enterprise
03.2022 - 08.2022
Virtual Technical Producer
UNC Charlotte
08.2020 - 04.2022
Instructional Designer
Goodwill, Duke Energy, City Startup Labs, Wells Fargo, Lowe’s, Asfalis Advisors
01.2019 - 01.2022
Senior Analyst, Payroll Training
Compass Group
01.2017 - 11.2019
Building Generative AI Skills for Business Professionals - undefined
Microsoft/LinkedIn
Instructional Design Certificate - undefined
Association for Talent Development (ATD)
B.S. - Marketing Management/Speech Communication
University of North Carolina at Greensboro
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