Adrienne Thurston
Summary
I am passionate about food culture. I am impacted in every capacity from cultivation, development of a product, marketing and most of all the practices of farm to table. I have great respect for local producers and purveyors. My career experience has lead me to this role in food sales. I will be a great asset and will be focused entirely on personalized customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales and Events Consultant
Atlas 42
10.2022 - Current
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Resolved issues efficiently and enhanced customer satisfaction ratings.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Performed cold-calling and follow-ups with leads to secure new revenue.
Assistant Food and Beverage Manager
Omni Hotels & Resorts
06.2022 - 10.2022
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
Food Preparation Worker
University Of Richmond
05.2020 - 07.2021
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Monitored and maintained required food temperatures for safety.
- Used culinary and cutlery tools to prepare foods for cooking or cold dish presentations.
- Measured, mixed and cooked ingredients following directions and nutritional restrictions.
- Coordinated and oversaw food handling following procedures and sanitation standards.
- Packaged and stored food products following proper handling and preservation methods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Server Captain
Edo's Squid
02.2014 - 05.2018
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Education
Fashion Merchandising
Virginia Commonwealth University
Richmond, VAMedical Assisting
Everest College
San Francisco, CASkills
- Event Logistics
- Superior Food and Beverage Product Knowledge
- Venue Coordination
- Large-Scale Events Planning
- Efficient Personalized Service
- Records Filing
- Relatable and Practical
- Active Listening and Verbal Communication
- Effective Trainer
- Resourceful
- Positive Attitude
- Time Management
Certification
Manager ServSafe Certification
Food Safety Manager Certification
TIPS Certification-Virginia Alcohol Certification
HACCP Certification
OSHA Certification
Timeline
Sales and Events Consultant
Atlas 42
10.2022 - Current
Assistant Food and Beverage Manager
Omni Hotels & Resorts
06.2022 - 10.2022
Food Preparation Worker
University Of Richmond
05.2020 - 07.2021
Server Captain
Edo's Squid
02.2014 - 05.2018
Fashion Merchandising
Virginia Commonwealth University
Medical Assisting
Everest College
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