Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adrienne Vacha

Pelzer,SC

Summary

Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Seasoned Financial Management and Sales professional with proven expertise in accounting processes, systems oversight and compliance reporting. Knowledgeable about AP/AR, contract administration, budgeting and all other aspects of successful financial operations. Talented team builder and supervisor with expertise to develop and maintain consistent, accurate and legal accounting structures. Sales Executive and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills in sales and customer service will be valued. Versatile Financial Officer adept in financial analysis, audit support, account reconciliations and collections. Proficient in preparing financial statements, monitoring controls and completing closings. Highly detail-oriented, proactive and diligent. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

8
8
years of professional experience

Work History

Refractive Surgery Coordinator

Northeast Ohio Eye Surgeons
2023.05 - Current
  • Supervised meetings with family members to help create support system for clients.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
  • Designed safe and supportive environment for clients to discuss issues.
  • Enhanced client progress by utilizing evidence-based counseling techniques and individualized treatment plans.
  • Conducted assessments to determine progress and performance and report findings to relevant authorities.
  • Engaged clients in conversation to determine feelings and apprehensions.
  • Organized and detail-oriented with a strong work ethic.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
  • Developed trusting relationships with patients through attentive listening skills and genuine interest in their visual wellbeing.
  • Taught patients about medications, procedures, and care plan instructions.
  • Delivered accurate diagnostic testing results by closely following established protocols and using advanced ophthalmic equipment.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Instilled anesthetic drops and assisted in laser treatments and minor procedures.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean and organized workspace, ensuring proper sterilization of equipment for optimal patient safety.
  • Provided exceptional customer service by addressing any concerns or questions regarding eye care procedures or products.
  • Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.

Financial Officer

Superior Management Services LLC
2021.07 - 2023.12
  • Calculated and prepared checks for utilities, taxes and other payments.
  • Analyzed monthly department budgeting and accounting reports to maintain expenditure controls.
  • Interacted with internal and external auditors to help complete audits and resolve issues.
  • Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
  • Established strong and positive working relationships within organization to contribute to team success.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

Sales Executive

Government Marketplace LLC
2015.10 - 2022.06
  • Used cold calling and networking to sell products and services.
  • Sourced new sales opportunities through inbound lead follow-up.
  • Contacted current and potential clients to promote products and services.
  • Negotiated terms of sales agreements and developed contracts to successfully close sales.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Contacted existing customers or clients to gather testimonials and evidence to support sales proposals.
  • Prepared presentations, proposals and sales contracts for existing and potential accounts.
  • Generated leads and solicited new opportunities by leveraging business intelligence and third-party data sources.
  • Gauged client and customer interests and needs with surveys and networking techniques.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Produced sales documents, finalized deals and filed records.
  • Greeted and assisted customers to foster positive experiences.

Education

High School Diploma -

Tamassee-Salem
Salem, SC
06.1996

Skills

  • Team Building Leadership
  • Relationship Building
  • Employee Training Oversight
  • Creative and Innovative
  • Financial Resource Management
  • Adaptable to Changing Conditions
  • Prioritizing and Planning
  • Critical Thinking
  • Time Management
  • Willing to Learn
  • Staff Recruitment and Hiring
  • Sales Support
  • Decision Making
  • Quality Assurance
  • Service Oriented
  • Goal Setting
  • Proactive and Focused
  • Social Perceptiveness
  • Sound Judgment
  • Customer Service
  • Financial Resources Management
  • New Hire Orientation
  • Motivational Leadership
  • Project Management
  • Handling Complaints
  • Appointment Scheduling
  • Customer Service Management
  • Patient Registration
  • Decision-Making
  • CRM Software
  • Vendor Management
  • Patient Scheduling
  • Consulting
  • Team Leadership
  • Staff Training

Timeline

Refractive Surgery Coordinator

Northeast Ohio Eye Surgeons
2023.05 - Current

Financial Officer

Superior Management Services LLC
2021.07 - 2023.12

Sales Executive

Government Marketplace LLC
2015.10 - 2022.06

High School Diploma -

Tamassee-Salem
Adrienne Vacha