Adrienne Vallet
Baton Rouge,US
Summary
Proven leader with a track record of enhancing operational efficiency at God's Little Ones Daycare. Excelled in staff training and development, boosting team performance and customer satisfaction. Skilled in strategic planning and relationship management, consistently exceeding performance metrics. Demonstrates a strong work ethic and dependability, with a focus on achieving results through effective human resource management.
Overview
18
18
years of professional experience
Work History
Owner/Operator Manager
God's Little Ones Daycare
05.2016 - Current
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed day-to-day business operations.
- Developed business plan, processes and procedures to provide superior to customers.
- Trained and motivated employees to perform daily business functions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Operated with safety and skill to avoid accidents and delays.
- Provides a neat clean and organized environment for children to thrive.
Medical Receptionist
Our Lady of the Lake/ Mary Bird Perkins
02.2010 - 04.2016
- Helped patients complete necessary medical forms and documentation.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Checked patient insurance, demographic, and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Call Center Representative
Our Lady of the Lake
02.2007 - 10.2012
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Identified upselling opportunities to increase revenue generation.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
High School Diploma -
Istrouma High School
Baton Rouge, United States05.1995
Skills
- Sales negotiation
- Operations Management
- Staff Training and Development
- DOT Compliance
- Documentation And Reporting
- Strategic Planning
- Payroll Processing
- Relationship Management
- Hiring
- Human Resource Management
- Business Planning
- Budget Development
- Financial Planning
- Staffing
- Human Resources
- Marketing expertise
- Strong Work Ethic
- Dependable and reliable
Timeline
Owner/Operator Manager
God's Little Ones Daycare
05.2016 - Current
Medical Receptionist
Our Lady of the Lake/ Mary Bird Perkins
02.2010 - 04.2016
Call Center Representative
Our Lady of the Lake
02.2007 - 10.2012
High School Diploma -
Istrouma High School
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