Adrienne Watson
Spring Hill,FL
Summary
Proactive Administrative Assistant with extensive experience in customer service, office administration, and data entry. Skilled in managing correspondence, filing systems, and payroll processing, while maintaining strong client relations. Bringing exceptional attention to detail and a commitment to enhancing team productivity and efficiency.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
ATA Career Education
05.2023 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
911 Call Taker
Pasco County Emergency Services
06.2018 - 09.2018
- Supported law enforcement efforts by accurately recording and relaying essential details from 911 callers.
- Improved response times by effectively prioritizing urgent calls and dispatching the appropriate assistance.
- Facilitated positive relationships between the public safety agency and local community members by addressing their concerns professionally.
- Demonstrated exceptional attention to detail when documenting each call, ensuring accuracy for future reference or legal proceedings.
Payroll Clerk
Pasco County Clerk of Court
05.2017 - 07.2017
- Processed new hire paperwork and documents.
- Assisted in the preparation of year-end tax forms, including W-2s and 1099s, for timely distribution to employees.
- Developed effective communication channels for addressing employee concerns regarding paychecks, leave balances, and overtime calculations.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Completed payroll accurately and timely to meet employee expectations.
- Audited timesheets and payroll records for accuracy.
- Calculated wages, deductions and bonuses in accordance with company policies.
Work Study Student
Rasmussen College
09.2014 - 02.2015
- Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
- Engaged actively in professional development opportunities, continuously seeking to improve and grow in the work-study role.
- Collaborated with staff members to guarantee students received best possible customer service.
- Utilized strong time management skills to balance multiple responsibilities effectively while maintaining high-quality results.
- Acted as a liaison between students and faculty members, addressing concerns and facilitating solutions for any issues that arose.
Sales Associate
Walmart
07.2007 - 02.2012
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Associate of Science - Business Management
Rasmussen College
New Port Richey, FL07-2016
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Administrative Support
- Time Management
- Microsoft Excel
- Customer and client relations
- Customer Relations
Timeline
Administrative Assistant
ATA Career Education
05.2023 - Current
911 Call Taker
Pasco County Emergency Services
06.2018 - 09.2018
Payroll Clerk
Pasco County Clerk of Court
05.2017 - 07.2017
Work Study Student
Rasmussen College
09.2014 - 02.2015
Sales Associate
Walmart
07.2007 - 02.2012
Associate of Science - Business Management
Rasmussen College
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