Adrienne Willis
Kansas City,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Licensed Massage Therapist
New York Health And Racquet Club
11.2018 - 08.2019
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Maintained client treatment records and designed long-term care programs for return customers.
- Educated clients on thebenefits of massage and recommended home care techniques which lead to a 98% rebooking rate.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets. maintenance.
Medical Office Manager
The Voice Institute Of New York
11.2011 - 01.2014
- Controlled finances to lower costs by 30% and keep business operating within/under budget.
- Managed compliance to keep the practice operating within legal and regulatory guidelines.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Negotiated and executed contracts on behalf of the practice.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Office Manager
Natsource
10.2008 - 10.2011
- Maintained computer and physical filing systems.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Developed detailed plans based on broad guidance and direction.
- Coordinated special projects and managed schedules.
- Defined clear targets and objectives and communicated to other team members.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Controlled finances to lower costs and keep business operating within budget.
- Managed office operations while scheduling appointments for department managers.
Education
Bachelor Of Science - Nutrition
Liberty University
Lynchburg, VA05.2025
Associate In Applied Sciences - Massage Therapy
Pacific College of Oriental Medicine - New York
New York, NY04.2017
Skills
- Intake Forms
- Administrative Duties
- Front Desk Management
- Traditional Chinese Medicine
- Range of Motion Improvement
- Reflective Listening
- Complex Problem-Solving
- Social Skills
- Housekeeping Duties
- Facility Maintenance
- Infection Control Procedures
- Critical Thinking
- Calendaring Software
- Booking Procedures
Certification
- LMT - Licensed Massage Therapist
Timeline
Licensed Massage Therapist
New York Health And Racquet Club
11.2018 - 08.2019
Medical Office Manager
The Voice Institute Of New York
11.2011 - 01.2014
Office Manager
Natsource
10.2008 - 10.2011
Bachelor Of Science - Nutrition
Liberty University
Associate In Applied Sciences - Massage Therapy
Pacific College of Oriental Medicine - New York
- LMT - Licensed Massage Therapist
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