Adrienne Woodward
Forest Park,IL
Summary
Dedicated Client Coordinator professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Client Care Coordinator
Community Of Jewish Elderly
Deerfield, IL
02.2018 - Current
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Supported patient care excellence via planning and interpretation of programs.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Completed resident assessments in accordance with current regulations and guidelines.
- Enhanced application of nursing and medical practices in alignment with laws and regulations.
- Interacted with team members across departments to research and resolve customer issues.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Advocated for and acted as liaison to other community-based providers and resources and other benefits, housing, vocation training and employment opportunities.
Resident Care Manager
Seguin Services Inc.
Cicero, IL
09.2012 - 02.2018
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients.
- Arranged transportation and documented details of discharge transition plans.
- Managed department staff by monitoring performance, implementing improvement plans and conducting training.
- Worked with providers to define quality metrics and outcome reporting process.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Direct day-to-day administrative and operational functions for memory care unit
Admissions Assistant
Chicago Christian Academy
Chicago, IL
08.2006 - 09.2012
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Answered phones, called prospects and handled initial email contacts for applicants to [Type] program.
- Led tours of facility for potential clients and families to highlight features and benefits of membership.
- Performed filing, billing and routing messages to appropriate people for office of 10.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Maintained clean reception area to promote positive, professional environment for clients.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
- Transcribed and organized information to assist in preparing speeches and presentations.
Education
Certification - Medical Administrative Assistant
Everest College Chicago,Il
06.2007
Skills
- Patient Intakes
- Infection Control Procedures
- Assisting with Navigation
- Supporting Daily Living Needs
- Call Transfers
- Assessing Residents
- Communications Strategies
- Inquiry Requests
- HIPAA Regulations
- Software Applications
- Outstanding Client Care
- Personnel Management
- Service Quality
- Conflict Resolution Techniques
- EMR Systems
- Individualized Care Plans
- Patient Health Information Access
- Clerical Support
- Patient Data Management Systems
- Training Junior Team Members
- Facility Management
- Home Health Care Expertise
- Emotional Support
- Creative Solutions
- Client Relationships
- Computerized Maintenance Management Systems
- Office Supplies and Inventory
- Administrative Duties
Timeline
Client Care Coordinator
Community Of Jewish Elderly
02.2018 - Current
Resident Care Manager
Seguin Services Inc.
09.2012 - 02.2018
Admissions Assistant
Chicago Christian Academy
08.2006 - 09.2012
Certification - Medical Administrative Assistant
Everest College Chicago,Il
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