Adrienne Woodward
Forest Park,IL
Summary
Dedicated Client Coordinator professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Client Care Coordinator
Community Of Jewish Elderly
02.2018 - 06.2022
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Supported patient care excellence via planning and interpretation of programs.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Completed resident assessments in accordance with current regulations and guidelines.
- Enhanced application of nursing and medical practices in alignment with laws and regulations.
- Interacted with team members across departments to research and resolve customer issues.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Advocated for and acted as liaison to other community-based providers and resources and other benefits, housing, vocation training and employment opportunities.
- Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Provided suggestions for process, application or documentation improvement.
- Conducted case management activities and services with multidisciplinary team.
- Provided information and referrals to community partners and other treatment providers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Unit Coordinator
Resurrection Hospital
05.2022 - Current
- Prioritized safe care for patients, staff and visitors.
- Supervised unit and staff by overseeing clinical services, serving meals, observing medication administration and scheduling outings.
- Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
- Identified and coordinated medical, mental health, education and substance abuse intervention and support services for clients.
- Facilitated ICU observation and Er units lead by my director
Resident Care Manager
Seguin Services Inc.
09.2012 - 02.2018
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients.
- Arranged transportation and documented details of discharge transition plans.
- Managed department staff by monitoring performance, implementing improvement plans and conducting training.
- Worked with providers to define quality metrics and outcome reporting process.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Direct day-to-day administrative and operational functions for memory care unit
Education
Certification - Medical Administrative Assistant
Everest College Chicago,Il
06.2007
Skills
- Patient Intakes
- Infection Control Procedures
- Assisting with Navigation
- Supporting Daily Living Needs
- Call Transfers
- Assessing Residents
- Communications Strategies
- Inquiry Requests
- HIPAA Regulations
- Software Applications
- Outstanding Client Care
- Personnel Management
- Service Quality
- Conflict Resolution Techniques
- EMR Systems
- Individualized Care Plans
- Patient Health Information Access
- Clerical Support
- Patient Data Management Systems
- Training Junior Team Members
- Facility Management
- Home Health Care Expertise
- Emotional Support
- Creative Solutions
- Client Relationships
- Computerized Maintenance Management Systems
- Office Supplies and Inventory
- Administrative Duties
- Emergency Readiness
- Medication Side Effect Knowledge
- Seasoned in Medical Clinical Procedures
- Resident Documentation
- Data Entry Software
- Coordinating Unit Activities
- New Admissions
- Office Meetings
- Operational Requirements
- Facility Inspections
- Patient Education
- Appointment Scheduling
- Medical Histories and Vital Statistics
- Information Assistance
- Government Regulations
- Teamwork and Collaboration
- Inventory Supplies
- Records Management
- Medical Records Verification
- Medical Report Preparation
- Managing Unit Operations
- Supply Restocking
- BLS Certified
- Patient Engagement
- Resident Care Plan
- Order Purchasing
- Office Coordination
- Medical Terminology
- Patient Registration
- Charting
Timeline
Unit Coordinator
Resurrection Hospital
05.2022 - Current
Client Care Coordinator
Community Of Jewish Elderly
02.2018 - 06.2022
Resident Care Manager
Seguin Services Inc.
09.2012 - 02.2018
Certification - Medical Administrative Assistant
Everest College Chicago,Il
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