Adrienne Wright

TEAM MANAGEMENT
• Responsible for recruiting and interviewing candidates for communities in their portfolio. The supervising Regional Manager must approve all site-level positions, and the RM and Regional Vice President must interview all Community Manager candidates.
• Conduct 1-on-1 meetings such as coaching, conflict resolution, goal setting, quarterly check in’s and annual reviews, etc. with direct reports
• Manage HR issues
• Conduct onboarding and training and mentoring team members

CLIENT MANAGEMENT
• Attend and contribute to client calls on a weekly/bi-weekly, and/or monthly basis
• Participate in unscheduled client communications – calls/texts/emails during business hours
• Prepare for client visits with Regional Manager and onsite team members. Assist in setting an agenda, walking the community, and conducting follow-up in writing following any client visit and client calls.
• Assist the Regional Manager in outlining a business plan for each community and continuously strategize on a weekly, monthly, and quarterly basis where we measure against the plan and proactively suggest areas to improve the overall approach.

SYSTEMS MANAGEMENT
• Complete tasks in Property Management System (PMS) accordingly due to leasing week restrictions
• Request access to properties for staff/self
• Review property websites/ILS listings and advertising
• Review social media postings and content
• Review/update market survey information
• Employee engagement platform management
• Expense management approvals and expense reporting
• Internal applicant platform management and recruiting
• Management of resident and vendor-related calls
• Monitor support tickets for team members and provide approvals when needed
• KPI review and management
• Vendor Management and communication

REPORTING
• Create manual client reporting and ensure accuracy
• Compile/review monthly and quarterly bonus reporting
• Monday Morning Reports (weekly reports)
• Access KPI/Marketing/other reporting as required
• Review team training completion and coaching team
• Complete self-training
• Review Collections reporting, accounts not submitted, recovery
• Compile and analyze financial reporting

FINANCIAL MANAGEMENT
• Review pre-close property financials
• Month-end accounting closeout and review
• GL scrub and financial review calls with accounting
• Prepare annual budgets and re-forecasting/cash analysis
• Contributing to monthly draws and construction invoice processing

BUSINESS DEVELOPMENT/DUE DILIGENCE & TRANSITIONS
• Review and create proformas
• Coordinate/complete Due Diligence file audits and unit inspections
• Attend DD, prep, and task completion items for property transitions
• New business pitches/prep and client intro calls
• RFP responses
• Create a SWOT analysis and shop competitors in the market area
• 30-60-90 Day Post Transition Checklist and Onboarding of new communities

• Reviewed contract reports, bid proposals and requirements with senior management for accuracy and processing
• Kept detailed track of asset maintenance and potential future costs to accurately portray data and advise clients
• Participated in asset analysis, appraisals, rehabilitations and sales of foreclosed properties
• Monitored litigation, foreclosure and portfolio liquidation proceedings to deliver maximum ROI to investors
• Recruit quality talent, train, and supervise a strong management team
• Complete regular performance evaluations and assign performance objectives
• Effectively market properties to achieve maximum occupancy potential
• Manage capital projects including, but not limited to, tracking and oversight of projects and scope of work development
• Work closely with vendors, contractors, and engineers to monitor projects, handle contract negotiations, and complete progress approvals
• Ensure budget adherence relating to operations, maintenance, and capital improvements
• Assist the property manager with identifying and executing areas of improvement
• Closely monitor assigned properties to achieve business goals and meet revenue targets
• Enhance customer service through quality resident relationships and owner satisfaction
• Plan, evaluate, and optimize site operations to ensure efficiency and cost-effectiveness
• Ensure company standards and procedures are always upheld
• Assist with the preparation of monthly, quarterly, and annual statements, analyses, and reports of operations and finances.

• Support Director of Operations, Student Housing for a portfolio of assets ranging from two to four portfolios of communities, as assigned
• Provide supervision of the operating group support team, including, but not limited to traveling team members and dedicated transition personnel
• Provide project management oversight of the transitions team during takeovers/dispositions to ensure items are organized, attended to and completed in a timely fashion
• Identify weekly projects, facilitate weekly team meetings and coordinate travel assignments on an as needed basis for COG support team members
• Analyze portfolio metrics to discover operating trends across the portfolio
• This includes but is not limited to weekly A/R reports, weekly leasing reports, monthly financial reports, etc
• Provide operational assessments as assigned, including written reports for new or existing communities, articulating observations and recommendations for each facet of the assessment
• Ensure the successful implementation of policies, procedures and new initiatives, as directed by the Director of Operations or Vice President, Operations Participate in Cardinal U training as required and champion the Cardinal Culture
• Evaluate all processes and procedures across the Operations platform and work with Director and Vice President to create innovative ways to increase efficiency and profitability of the management team and company
• Lead, train, and motivate direct reports to perform at their highest level, while also promoting individual development
• Complete other tasks assigned by the Director of Student Housing
• Monitored market and competitor trends to develop new ideas and maintain company relevance
• Met with directors and stakeholders to discuss company needs and goals
• Presented operational metrics and data to company executives and directors for review
• Developed talented team, participating in hiring, coaching and performance management processes
• Collaborated with legal departments to maintain compliance with regulations and standards
• Oversaw company and vendor accounts and negotiated contracts with financial partners
• Oversee and manage all leasing and marketing initiatives for 15 student housing communities, a 7000-bed portfolio
• Lead property marketing calls as needed and approve leasing strategies, collateral, specials, advertising and outreach marketing initiatives
• Manage on-site Team Members and ensure proper implementation of all marketing initiatives and activities including housing fairs, open houses, orientations, property events, university, and local marketing events, promotional items, social media, website audits, advertisements, university sponsorships and online digital strategies
• Oversaw and manage the completion of 14 rebrand campaigns to enhance the community's market reputation
• Assisted in transitioning 11 student housing communities into the portfolio.

• Maintains all operational community information: vendor contacts, employee rosters, budgets, marketing strategy, etc
• On a weekly and monthly basis
• Assist Portfolio Manager (PM) in maintaining all operational community information: vendor contacts, employee rosters, budgets, marketing strategy, etc
• On a weekly and monthly basis
• Serve as a supplemental point of contact between the PM, Cardinal HQ and the on-site teams
• Assist in the preparation and interpretation of reports necessary for auditing community performance
• Provide supplemental support, as directed by PM, to the Community Managers to ensure that all policies and procedures are followed according to best practice
• Contribute to capital improvement planning and execution of projects as needed
• Participate in Cardinal U training as required.

• Designs and develops project plans to implement new policies, programs and initiatives, and operating processes of strategic significance to the unit
• Organizes and coordinates implementation of project plans to ensure compliance with overall strategic plans, goals and unit objectives, as well as maintenance of optimal operating efficiency within the unit
• Establishes and implements short- and long-term goals and objectives to ensure that projects are successfully completed in a timely and cost-effective manner, and that the product is consistent with initial requirements
• Researches and analyzes best methods and practices relative to achievement of specified unit goals and operating objectives; designs and develops alternative systems and procedures, as appropriate to the objectives of the unit
• Develop ad campaigns and marketing collateral to maximize prelease occupancy
• Track market rate changes and trends to implement specials
• Creating sponsorship opportunities to maximize exposure in the market
• In charge of large marketing budget and responsible for allocating.

• Managed 2 Multi-family properties totaling over 300 units
• Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends
• Maintained excellent customer relationships while adhering to Fair Housing Laws
• Achieved the highest possible net operating income by implementing cost control and revenue improvement programs
• Oversaw budgeting process for both assigned properties
• Handled customer complaints personally to verify they were properly handled
• Managed all day-to-day activities involving tenants, subcontractors and property management
• Wrote clear and concise owner's reports based on findings from quarterly financial statements
• Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery
• Worked with the owners to identify, develop and achieve community goals and objectives.

• Lead the lease-up process for 250+ beds for the 204 & 2015 academic year by maintaining awareness of pricing, availability, market occupancy and pre-leasing pace to ensure the successful lease-up and move-in for the beginning of the academic year
• Maintained renewal rate at 60% resulting in turning only 100 beds for the 2014 & 2015 academic school year
• Worked proactively with our business partners including all vendors and other personnel serving the property and its residents
• Assist the leasing staff with improving their closing ratio.

• Designs and develops project plans to implement new policies, programs and initiatives, and operating processes of strategic significance to the unit
• Organizes and coordinates implementation of project plans to ensure compliance with overall strategic plans, goals and unit objectives, as well as maintenance of optimal operating efficiency within the unit
• Establishes and implements short- and long-term goals and objectives to ensure that projects are successfully completed in a timely and cost-effective manner, and that the product is consistent with initial requirements
• Researches and analyzes best methods and practices relative to achievement of specified unit goals and operating objectives; designs and develops alternative systems and procedures, as appropriate to the objectives of the unit
• Develop ad campaigns and marketing collateral to maximize prelease occupancy
• Track market rate changes and trends to implement specials
• Creating sponsorship opportunities to maximize exposure in the market.