Adrienne Yates-Shaw
Home Healthcare, Customer Service
San Marcos,TX
Summary
Compassionate Home Care Provider with a proven track record at Sally's HHC Services, skilled in patient care and vital signs monitoring. Enhanced client comfort through empathetic support and effective communication, fostering strong relationships.
Committed to maintaining a clean environment and ensuring safety, while empowering clients to manage their health actively.
Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety.
Overview
16
16
years of professional experience
Work History
Home Care Provider
Sally's HHC Services
SAN ANTONIO, Texas
03.2024 - Current
- Educated patients about self-care techniques, empowering them to take an active role in managing their own health.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Continuously updated professional knowledge base by attending relevant training sessions or workshops related to home care provision practices.
- Increased client comfort by assisting with personal hygiene tasks such as bathing, grooming, and dressing.
- Collaborated effectively with fellow caregivers, sharing insights and best practices to enhance overall quality of care for clients.
- Ensured a clean and healthy living environment by performing light housekeeping duties such as laundry, dishwashing, and tidying up common areas.
- Provided emotional support for clients during challenging times, offering companionship and empathy.
- Developed strong rapport with clients through active listening skills and genuine compassion for their individual situations.
- Demonstrated flexibility in adapting schedules according to client needs while maintaining punctuality in all scheduled visits.
- Assisted clients with mobility issues by helping them move around their homes safely and comfortably.
Customer Service Representative
Black Envoy LLC
01.2017 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Caterer
MYURDONSLTD
SAN MARCOS, TX
06.2012 - Current
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
- Leveraged strong interpersonal skills to communicate effectively with diverse clientele regarding their unique needs and expectations.
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
- Implemented strict food safety standards, maintaining a clean and sanitary work environment at all times.
- Tested recipes before inclusion in catering menu to verify accuracy of ingredients and preparation methods.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
Call Center Representative
American Express, TRS
03.2010 - 11.2012
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
Some College (No Degree) - MEDICAL ASSISTANT
JAMICIA SCHOOL FOR PHYSICANS ASSISTANT
JAMICIA NYSkills
Vital signs monitoring
First aid and safety
Patient care
Housekeeping
Meal preparation
Recording vital signs
Housekeeping tasks
Patient transportation
Client documentation
Hospice care
Fall prevention
Timeline
Home Care Provider
Sally's HHC Services
03.2024 - Current
Customer Service Representative
Black Envoy LLC
01.2017 - Current
Caterer
MYURDONSLTD
06.2012 - Current
Call Center Representative
American Express, TRS
03.2010 - 11.2012
Some College (No Degree) - MEDICAL ASSISTANT
JAMICIA SCHOOL FOR PHYSICANS ASSISTANT
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