ADRIENNE D. HARLEY
Grovetown,Georgia
Summary
Highly motivated and detail-oriented professional with expertise in data analysis, project management, and process improvement. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency. Ambitious with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Experienced with managing open enrollment processes to ensure smooth transitions and compliance. Utilizes strong communication skills to assist employees in understanding and selecting benefits. Track record of resolving issues efficiently and providing exceptional customer service.
Overview
20
20
years of professional experience
Work History
Open Enrollment Specialist
ADP- Automated Data Processing
08.2022 - Current
- Streamline processes to improve efficiency during peak times of Open Enrollment season for over 50 clients
- Proactively identify developing trends, assess risks, and develop initiatives resulting in process documentation
- Independently troubleshoot problems and research solutions to complex questions
- Manage the annual renewal process for all benefit plans offered by the organization
- Coordinate Implementation of new software or systems with external vendors and internal departments
- Coordinate activities between multiple departments during the design phase of a project
- Implement changes in accordance with established policies and procedures
- Perform system testing and validation to ensure accuracy of data migration projects
Branch Operations Coordinator
SunTrust Bank
01.2016 - 07.2022
- Complete operational functions such as approving transactions, processing overrides, maintaining cash controls, branch security, and internal audit control functions
- Ensure compliance with internal audit controls, operational procedures and banking regulations related to Anti-Money Laundering initiatives
- Provided training on the use of banking technology to new employees to increase productivity
- Performed periodic audits of bank accounts to detect discrepancies or fraudulent activity
- Recommended changes in operational procedures when appropriate to improve quality control measures
- Monitored cash levels within the vault regularly to ensure sufficient funds are available for customers' needs
- Conducted weekly meetings with staff members to discuss progress towards goals and provide feedback as needed
Loss Mitigation Specialist
CitiMortgage
03.2012 - 09.2015
- Generated reports on branch performance metrics for senior management review
- Created custom solutions for unique situations based on individual circumstances
- Developed relationships with external vendors such as real estate agents, title companies and appraisers
- Collaborated with internal departments such as collections, underwriting and servicing teams regarding client accounts
- Analyzed client credit reports in order to assess eligibility for loan modification programs
- Coordinated with attorneys on legal matters pertaining to loss mitigation services provided by the company
- Organized and maintained detailed records of all case files related to loss mitigation activities
- Educated clients on their rights under federal consumer protection laws
- Adhered strictly to regulations set forth by government agencies such as HUD, FHA, VA
- Managed time effectively by prioritizing tasks according to urgency and importance
Education
Accounting And Finance
Everest University
Brandon, Florida06.2012
Skills
- Proficient in Microsoft Office
- Data Security Practices
- Quality Assurance Procedures
- Timely Escalation Management
- Policy Compliance Understanding
- Benefit Eligibility Verification
- Account Management Tools
- Authorization Transaction Processing
- Analytical Problem Solving
- Clear Interpersonal Communication
Timeline
Open Enrollment Specialist
ADP- Automated Data Processing
08.2022 - Current
Branch Operations Coordinator
SunTrust Bank
01.2016 - 07.2022
Loss Mitigation Specialist
CitiMortgage
03.2012 - 09.2015
Accounting And Finance
Everest University
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