Adrienne D. Starks
Dallas,TX
Summary
Analytically sharp individual known for high productivity and efficient task completion. Skilled in residential lease contracts, financial reporting, compliance tracking, has administrative knowledge as well as customer service skills. Excels using critical thinking, communication, and problem-solving to navigate complex scenarios and ensures accuracy in documentation and reporting.
Overview
17
17
years of professional experience
Work History
Junior Lease Analyst
Savills
Dallas , TX
06.2023 - Current
- Converted documents to digital format for processing.
- Maintained records of outgoing mail items.
- Operated postage machines to affix stamps onto envelopes.
- Monitored the quality of outgoing mail to ensure accuracy in addressing, labeling, and stamping requirements.
- Conducted routine maintenance on mailing equipment as needed.
- Prepared bulk mailings and special projects.
- Processed outgoing check distributions.
- Provided support for Senior Lease Analyst.
- Entered document record information into electronic systems.
- Annotated and eliminated security details from leases.
Data Analyst, Chargeback Processing Clerk, Customer Care Representative
ABC Financial Services
Sherwood, AR
06.2013 - Current
- Produced the processing of monthly reports & improved reporting tools & automation
- Partnered with cross-functional teams & identified opportunities for improvement through analysis of key metrics
- Created automated reports based on specific criteria by using Microsoft SQL server
- Developed dash board reporting daily for executive-level reporting SQL queries
- Prepare documents and correspondence such as billing transaction claims, credit and billing inquiries, invoices, and service complaints
- Research regulations and policies to provide written correspondence
- Present clear and concise explanations of governing rules and regulations pertaining to card brand guidelines for Visa, Mastercard, Discover etc
- Compose letters in reply to correspondence regarding items such as requests for merchandise, usage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service
- Answered inbound calls related to billing, payments, & service information, while providing exceptional customer service in a timely manner
Administrative Specialist III
Arkansas Department of Health
Little Rock, AR
05.2015 - 11.2015
- Conduct research, compile data, and prepare documents for consideration and presentation by executives & department heads
- Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
- Train other clerical staff and arrange for employee training by scheduling & organizing training material
- Responsible for assisting Medicaid recipients assign, change, and select a primary care physician in their county
- Secure confidential records pertaining to materials filed or removed, using log books or computers
- Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information
- Perform general office duties such as typing, operating office machines, and organizing filing systems
- Sort & classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order
- Find and retrieve information from files in response to requests authorized
General Administrative Clerk III
U.S. Small Business Administration
Little Rock, AR
02.2010 - 06.2013
- Maintain confidentiality of recorded materials through log books or computer systems
- Store items in specified containers like cabinets, boxes, bins, and drawers, based on identification data.
- Perform general office duties, such as typing, operating office machines, and organizing filing systems.
- Classified information based on guidelines like content, purpose, user criteria and order
Assistant Apartment Manager
The Greens at Hurricane Creek Apartments
Bryant, AR
06.2007 - 02.2010
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas
- Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses
- Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance
- Investigate complaints, disturbances and violations and resolve problems following management rules and regulations
- Plan, schedule, and coordinate monthly resident activities, take general maintenance requests, document major repairs, and projects for residential properties
- Manage and oversee operations, maintenance, administration, and improvement of residential properties
- Determine and certify the eligibility of prospective tenants, following government regulations
- Prepare detailed budgets, financial reports & bookkeeping daily & monthly for property
Education
Bachelor of Science - Business Administration
Arkansas Baptist College
Little Rock, AR04-2020
Bachelor of Science - Human Development
University of Arkansas At Pine Bluff
Pine Bluff, ARSkills
- Property Management
- Lease administration
- Report Preparation
- Performs Effectively Under Pressure
- Proficient in Excel
- Office Administration Expertise
- Keen Attention to Detail
- Deadline-Oriented Task Management
- Business processes and procedures
- Reporting and Correspondence
References
References available upon request.
Timeline
Junior Lease Analyst
Savills
06.2023 - Current
Administrative Specialist III
Arkansas Department of Health
05.2015 - 11.2015
Data Analyst, Chargeback Processing Clerk, Customer Care Representative
ABC Financial Services
06.2013 - Current
General Administrative Clerk III
U.S. Small Business Administration
02.2010 - 06.2013
Assistant Apartment Manager
The Greens at Hurricane Creek Apartments
06.2007 - 02.2010
Bachelor of Science - Business Administration
Arkansas Baptist College
Bachelor of Science - Human Development
University of Arkansas At Pine Bluff