Adrienne "Nicci" Salmon
Customer Service/Banking Service
Muskogee,OK
Summary
Dedicated professional with proven customer service expertise and strong multitasking abilities. Consistently delivers positive experiences, enhancing customer satisfaction and loyalty. Demonstrates exceptional time management and adaptability in fast-paced environments. Committed to achieving organizational goals through effective independent work and skill mastery.
Overview
24
24
years of professional experience
Work History
Banking Services
American Bank of Oklahoma
Muskogee
01.2015 - Current
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
- Delivered exceptional service to customers through in-person and phone interactions.
- Managed account opening and maintenance processes to ensure client satisfaction.
- Coordinated online banking setup, maintenance, and password resets for clients.
- Demonstrated proficiency in Microsoft programs, FIS, and Teller Elite systems.
- Resolved customer issues efficiently, showcasing strong problem-solving skills.
- Assisted in training new employees to enhance team performance.
- Maintained a customer service-oriented approach in all interactions.
Relationship Banker
Bank of Oklahoma
Muskogee
10.2012 - 01.2015
- Educated clients on banking products available at institution.
- Reviewed loan applications for accuracy and completeness prior to submission.
- Resolved customer complaints efficiently to sustain positive client relationships.
- Researched inquiries about account balances, transactions, fees, and interest rates.
- Responsible for account opening and maintenance, accepting loan applications, and collecting pertinent information.
Teller 4
Armstrong Bank
Muskogee
01.2001 - 06.2012
- Delivered exceptional customer service while processing routine transactions accurately.
- Maintained precise records of all transactions and customer interactions.
- Explained features of various banking products to enhance customer understanding.
- Performed daily ATM balancing activities as needed.
- Responded promptly to customer inquiries or complaints in a polite manner.
Education
High School Diploma -
Tahlequah High School
Tahlequah, OK05-1996
Skills
- Customer service
- Account management
- Transaction processing
- Banking software
- Problem resolution
- Multitasking
- Attention to detail
- Time management
- Communication skills
- Employee training
References
References available upon request.
Timeline
Banking Services
American Bank of Oklahoma
01.2015 - Current
Relationship Banker
Bank of Oklahoma
10.2012 - 01.2015
Teller 4
Armstrong Bank
01.2001 - 06.2012
High School Diploma -
Tahlequah High School
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