Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Adrián Villa Aguilar

Thornton,CO

Summary

Dynamic and results-driven professional with a strong foundation in analytical and organizational skills, complemented by exceptional communication and leadership abilities. Proven track record of effectively planning, prioritizing, and executing tasks within tight deadlines while maintaining the highest quality standards. Collaborative team player adept at fostering positive relationships and driving projects to successful completion. Committed to continuous improvement and delivering impactful results in fast-paced environments.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Warehouse/Inventory Supervisor

Sphere Renewables
12.2024 - Current
  • Oversee daily warehouse operations including receiving, put-away, picking, packing, and shipping.
  • Maintain inventory accuracy through cycle counts and process audits.
  • Coordinate inbound and outbound logistics.
  • Implement improved warehouse layouts and storage methods, increasing space utilization.
  • Lead a team of warehouse associates, training in safety compliance, inventory control, and order processing.
  • Partner with procurement and customer service teams to align inventory availability with customer demand.
  • Implementing WMS and developing operational standard operating procedures.
  • Yard Layout optimization.

Regional Account Specialist Supervisor

Jhons Manville
08.2024 - 12.2024
  • Assess Advocates performance and provide timely feedback on development opportunities designed to enhance service quality and employee growth.
  • Conduct monthly one-on-one sessions with Customer Advocates to review monthly service metrics and to provide performance feedback.
  • Monitor team and individual service metrics weekly and monthly.
  • If results are below target, develop and implement plans for improvement.
  • Provide weekly report of activities on the above to the Manager.
  • Prepare and deliver semi-annual performance evaluations; recommend annual salary increases and bonus amounts; and communicate to employees.
  • Work with Customer Advocates to develop plans for continuous improvement through training and other career development opportunities.
  • Coach and motivate employees to succeed in current role.
  • Hire and on-board new Customer Advocates.
  • Manage documentation of policies and procedures, ensuring that they are current and communicate changes to team in a timely manner.
  • Provide timely direction to employees regarding operational issues as they arise and develop and implement ad hoc temporary processes and procedures.

Customer Service Lead

Electro Componentes de Mexico (ECI)
09.2021 - 06.2024
  • Demand Manager (load customer demand, forecast and purchase orders).
  • EDI monitoring, deep understanding of EDI and quick problem solving to increase transmission accuracy.
  • Shipment manager (create shipping tickets, follow up until they are delivered).
  • Coordinate NPI products implementation.
  • Expedite orders.
  • Customer meetings, Quality, Delivery, Forecasts.
  • Shipping reports.
  • Improvement on Customer relationships and satisfaction (Voice of customer).
  • Develop inventory and delivery models.
  • On time Delivery performance with customers.
  • Proficiency in developing logistics models based on customer needs, increased warehouse logistics and efficiency.
  • New projects implementation.
  • Expertise on process documentation, SOP implementation.

Order Management- Sr Customer Service / RMA Administrator

Honeywell HPS
01.2015 - 07.2021
  • SAP super user.
  • Expedited orders from customer.
  • Order Management, Fix incomplete orders. Apply discounts based on sales volume.
  • Quality complaints. Repair follow ups.
  • Warranty Replacements.
  • Software Management/Validation.
  • Uploading Invoice to customer portal.
  • Improvement of processes. Leader of improvement based on HOS.
  • Focus on strategies to deliver revenue increasing order validation.
  • Activities included.

Coordinator of Costumer Service

Motorola Solutions
01.2013 - 01.2015
  • Analysis of Inventory rotation.
  • Daily reports of inventory management.
  • Analysis of client compliance on the pickups of the equipments.
  • Generate daily orders for equipment exchange and FedEx orders.
  • Activities included.

Global Workforce Management

ACS a Xerox Company
01.2010 - 01.2012
  • Real time monitoring of calls and agent activity.
  • Data Analysis.
  • Staffing management.
  • Feedback to the employees to ensure quality of service.
  • Technical support.
  • Generate reports and data analysis of attendance, tardies and absenteeism.
  • Activities included.

Education

MA - Business Administration Human resources

Universidad TecMilenio
01.2013

BA - Psychology

Universidad Autónoma de Ciudad Juárez (UACJ)
01.2010

Skills

  • Fluent in English and Spanish
  • Microsoft 360
  • Customer service
  • Demand forecasting
  • Statistical Programs
  • SPSS
  • Salesforce
  • MIcrosoft SQL
  • Sales demand forecasting
  • Customer relations
  • Warehouse organization
  • Warehouse operations

Accomplishments

  • Reduce warranty process time from 96hrs to 24hrs
  • Ship 80% of warranty cases in less than 5 working days
  • Reduce International lost shipments to Canada in 90%
  • Created tool to measure and reduce software aging and deliver in 10 days
  • Measure and reduce past due on all regions
  • Reduce in 90% aging of order with missing information
  • Software delivery compliance between 5-10 working days
  • Reduce staff turnover by 7% in August-December 2012

Certification

  • 6 months internship in Houston ACS learning the new process related to Workforce and how to measure quality, manage staff and the basics of costumer service.
  • Research Methodology. Basic methodology in project management.
  • Coaching Sessions Innovative HR strategies
  • Green Belt certification
  • Power BI - In process
  • Tableau - In process

Languages

English Native or Bilingual
Spanish Native or Bilingual

Timeline

Warehouse/Inventory Supervisor

Sphere Renewables
12.2024 - Current

Regional Account Specialist Supervisor

Jhons Manville
08.2024 - 12.2024

Customer Service Lead

Electro Componentes de Mexico (ECI)
09.2021 - 06.2024

Order Management- Sr Customer Service / RMA Administrator

Honeywell HPS
01.2015 - 07.2021

Coordinator of Costumer Service

Motorola Solutions
01.2013 - 01.2015

Global Workforce Management

ACS a Xerox Company
01.2010 - 01.2012

BA - Psychology

Universidad Autónoma de Ciudad Juárez (UACJ)

MA - Business Administration Human resources

Universidad TecMilenio

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