Jalen Lindsey
Crew Member
Rancho Cucamonga,CA
Overview
16
16
years of professional experience
Work History
Phlebotomist
Kaiser Permanente
10.2015 - Current
- Rotate between satellite clinics, outpatient clinics, inpatient, Emergency room, ICU and PICU
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped over 500 specimens to central lab daily.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Worked in labs Union Based Team with other staff members
Phlebotomist
Laboratory Corporation of America
08.2011 - 10.2015
- Take patient orders and insurance cards, input orders, verify ambiguous tests and verify insurances as well
- Perform venipuncture via vacutainer, winged infusion (butterfly) and heel stick on approximately 200 patients per day
- Assist coworkers with combative patients
- Process patient specimens and prepping for transport to te main lab
- Perform Biometric Screenings for employers which include taking blood pressure, and conduct pre-employment drug screenings
- Occasional floating to other labs due to patient overflow and understaffing.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
Shift Supervisor
Rite Aid
08.2009 - 02.2010
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Applied security, safety and loss prevention strategies during shifts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Regulated pricing, inventory count and supply during shift hours.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
- Assisted in 1 termination.
Receptionist
Alta Loma Psychological
12.2007 - 08.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
Masters of Science - Management: Organizational Leadership and Change
Colorado Technical University
Colorado Springs, CO09.2022
Bachelors of Science - Business Administration: Human Resources Management
Colorado Technical University
Colorado Springs, CO02.2020
Associates of Arts - Liberal Arts
Chaffey College
Rancho Cucamonga, CA09.2017
Skills
- Proficient with Microsoft
- Motivated and driven to excel
- Adaptable to change
- Excellent time management skills
- Conflict Management
- Attention to detail
- Extensive customer service experience
- Data entry
- Professional and courteous phone etiquette
- Communication skills
- Fast learner
- HIPAA
- Customer Satisfaction
- Time Management
- Conflict Resolution Techniques
- Administrative Duties
- Verbal and Written Communication
- Schedule Management
- Organization Skills
Timeline
Phlebotomist
Kaiser Permanente
10.2015 - Current
Phlebotomist
Laboratory Corporation of America
08.2011 - 10.2015
Shift Supervisor
Rite Aid
08.2009 - 02.2010
Receptionist
Alta Loma Psychological
12.2007 - 08.2009
Masters of Science - Management: Organizational Leadership and Change
Colorado Technical University
Bachelors of Science - Business Administration: Human Resources Management
Colorado Technical University
Associates of Arts - Liberal Arts
Chaffey College