Adrina Weicher
Tyrone,GA
Summary
Proactive leader with strengths in guiding teams and nurturing client relationships. Known for exhibiting confidence, collaboration and professionalism. Expert at customer retention and problem-solving. Committed Program Manager with experience coaching and directing staff to improve customer interactions. Dedicated to handling recordkeeping, holding training sessions and overseeing daily activities. Keen eye for identifying solutions to improve speed and accuracy while reducing costs of work processes. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Coaching for performance and success expertise. Proficient Manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Professional Coaching and Continuous Improvement. Committed Manager with experience coaching and directing staff to improve customer interactions. Dedicated to handling recordkeeping, holding training sessions and overseeing daily activities. Keen eye for identifying solutions to improve speed and accuracy while reducing costs of work processes.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Regional Service Line Manager
Sutter Health
02.1989 - 02.2022
- Directed and managed team of 22 service technicians in regional capacity.
- Led regional service team meetings to facilitate communication and collaboration.
- Implemented process and cost-saving initiatives to enhance operational efficiencies.
- Coordinated regional service technician training and development.
- Oversaw and maintained regional service budget to verify fiscal responsibility.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Established and maintained relationships with regional customers, vendors and contractors.
- Planned and implemented strategies for improving customer service and satisfaction across region.
Education
General
Napa Valley Jr College
Napa, CaliforniaCertified Leader - Sutter Certified Leader
Sutter Health University
Sacramento, CACoaching For Performance And Success
Academy For Coaching Excellence
Sacramento, CASkills
- Operational Standards
- Productivity Measurement
- Financial Management
- Talent Functions
- Professional Relationships
- Information Confidentiality
- Business Management Principles
- Operating Budget
- Detailed Instruction
- Personnel Recruitment
- Corporate Social Responsibility
- Negotiation and Conflict Resolution
- Performance Monitoring
- Employee Coaching and Mentoring
- Customer Experience
- Performance Tracking and Evaluations
- Customer Relationship Management
- Special Projects
- Employee Performance Reviews
- Performance Improvement
- Constructive Feedback
Accomplishments
- Supervised team of 22 staff members.
- Collaborated with team of 50 Senior Leaders in the development of Clinical Technology Coaching and Support.
- Achieved Transition of project team to fulltime support department by demonstrating value of Coaching model with accuracy and efficiency.
- Documented and resolved thousands of knowledge-gap deficiencies which led to improved clinical staff job satisfaction.
- Achieved 90th percentile employee satisfaction by engaging in continuous improvement of individuals and teams.
Certification
- CM - Certified Manager Certification
- Certified Leader, Sutter Health - 2010-2022
- Certificate; Coaching - Academy for Coaching Excellence
- Certificate; Management and Clinical Excellence - Sutter Health
- Recognition; Outstanding Survey Results, Employee Experience of Work; Sutter Valley Medical Foundation
Timeline
Regional Service Line Manager
Sutter Health
02.1989 - 02.2022
General
Napa Valley Jr College
Certified Leader - Sutter Certified Leader
Sutter Health University
Coaching For Performance And Success
Academy For Coaching Excellence