Adrinne Murray
Fort Deposit
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Shiftsmart
07.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Secretary Assistant
Taylor Brown Gardens Healthcare
02.2020 - 06.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
Sales Representative
Teleflora
11.2019 - 04.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Debone Line Worker
Keystone Foods
10.2016 - 12.2016
- Cut shoulders off of chicken
- Hang birds on the belt
- Remove breasts from chicken
- Roll wings off of chicken
Sales Associate
Shoe Station
02.2016 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Front End Associate
BTJ Wings
02.2015 - 01.2016
- Made schedule for other employees
- Completed inventory
- Processed customers orders and received payments
- Greeted customers
- Cleaned lobby
- Lead a team of other employees
Escalations Manager
Teleperformance USA
06.2011 - 09.2012
- Made changes to customers AT&T accounts
- Processed customers payments
- Added features to customers AT&T accounts
- Troubleshoot customers AT&T cell phones
- Maintained open lines of communication with customers throughout the escalation process, ensuring their needs were addressed with care and transparency.
- Introduced proactive measures for identifying potential escalations before they occurred, allowing for early intervention and resolution when possible.
- Implemented new training programs to equip team members with skills necessary for handling challenging situations effectively.
Life Insurance Agent
Settlers Life Insurance Company
03.2010 - 07.2011
- Assisted customers in created a new life insurance policy
- Made changes to customers life insurance policy
- Processed customers payments
- Educated customers on the values of having a life insurance policy
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
Cashier
Dollar General
08.2009 - 03.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
McDonald's Restaurant
03.2008 - 04.2009
- Worked with floor team and managers to meet wide range of customer needs.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Welcomed customers and helped determine their needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
No Degree - Business Administration And Management
05-2012
High School Diploma -
05.2009
Skills
- Microsoft Office
- Creative Problem Solver
- Quick Learner
- Accurate Money Handling
- Team Leader
- Exceptional Communication Skills
- Multi-tasking Ability
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
Timeline
Customer Service Representative - Shiftsmart
07.2023 - 01.2025
Secretary Assistant - Taylor Brown Gardens Healthcare
02.2020 - 06.2022
Sales Representative - Teleflora
11.2019 - 04.2020
Debone Line Worker - Keystone Foods
10.2016 - 12.2016
Sales Associate - Shoe Station
02.2016 - 09.2016
Front End Associate - BTJ Wings
02.2015 - 01.2016
Escalations Manager - Teleperformance USA
06.2011 - 09.2012
Life Insurance Agent - Settlers Life Insurance Company
03.2010 - 07.2011
Cashier - Dollar General
08.2009 - 03.2010
Cashier - McDonald's Restaurant
03.2008 - 04.2009
Worth County High School - High School Diploma,
Moultrie Technical College - No Degree, Business Administration And Management
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