Adriona Chidester
Battle Creek
Summary
Dedicated and compassionate professional with a Bachelor's degree in Psychology obtained from Western Michigan University seeking a full time position in healthcare to utilize my knowledge of human behavior and mental health to provide exceptional patient care and support. Eager to contribute to a dynamic team and enhance the well-being of patients through effective communication, empathy, and evidenced-based practices.
Overview
7
7
years of professional experience
1
1
Certification
Work History
HR Manager
Management12 LLC
07.2024 - Current
- Provide employees with concise and accurate company information
- Conduct employee onboarding and training
- Address employee related issues and resolve conflicts
- Develop and implement HR policies and procedures
- Conducted audits for adherence to labor laws and internal policies.
- Streamlined recruitment processes by introducing innovative sourcing strategies.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
Case Manager
Summit Pointe
05.2023 - 07.2024
- Support, guide and coordinate care for patients and their families
- Work efficiently with EMR and CEHR
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed crisis management plans for at-risk clients.
- Coordinated team efforts to streamline case management processes.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated referrals for clients to ensure timely access to services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Provided counseling and support with substance use disorders
Behavior Health Assistant
Kalamazoo Psychiatric Hospital
11.2022 - 05.2023
- Evaluated the effectiveness of implemented interventions regularly, making necessary adjustments to optimize patient outcomes.
- Assisted patients with daily living skills, such as personal hygiene and meal preparation, enabling a higher level of selfsufficiency.
- Aided in the development of social skills for patients through group activities and one-on-one sessions.
- Provided crisis intervention during critical situations, deescalating potential conflicts effectively while maintaining the safety of all individuals involved.
- Contributed to a positive therapeutic environment by establishing rapport with patients and their families.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans, facilitating optimal patient care.
- Served as an advocate for patients'' rights, ensuring their needs were met while respecting confidentiality guidelines.
Wing Certified Trainer
Buffalo Wild Wings
10.2017 - 05.2023
- Increased team efficiency with thorough instruction on time management and multitasking during high-volume service periods.
- Cultivated a positive work environment through regular communication and feedback, fostering strong relationships between team members and management.
- Assisted human resources with recruitment efforts, interviewing potential candidates for Wing Certified Trainer positions, ensuring a well-rounded team of professionals.
- Enhanced customer satisfaction by providing comprehensive training on wing preparation and presentation techniques.
Administrative Assistant
Kambly Living Center
09.2017 - 06.2020
- Helped provide care for mentally impaired individuals in a AFC setting
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Documented incidents and observations to provide comprehensive patient history.
- Monitored patient behaviors, identifying changes and communicating findings to medical staff.
- Assisted in development of recreational activities for patients to promote engagement and skill-building.
Education
Bachelor of Science - Psychology
Western Michigan University
Kalamazoo, MI04.2023
Associate of Applied Science -
Kellogg Community College
Battle Creek, MI06.2021
High School - undefined
Battle Creek Central High School
Battle Creek, MI06.2019
Calhoun Area Career Center (CACC)
Battle Creek, MI06.2019
Skills
- Proficiency with Microsoft Excel & Google Docs
- Active listening
- Prompting and fading strategies
- Data collection
- Documentation skills
- Problem-solving
- Organization and multitasking
- Communication
- De-escalation techniques
- Incident reporting
- Clinical documentation
- Self-harm prevention
Certification
- American Heart Association Heartsaver First Aid/CPR/AED Expires: May2026
- ServSafe Expires: Jan.2026
- Qualified Mental Health Professional Expires: May2026
- CPI Expires July2025
Timeline
HR Manager
Management12 LLC
07.2024 - Current
Case Manager
Summit Pointe
05.2023 - 07.2024
Behavior Health Assistant
Kalamazoo Psychiatric Hospital
11.2022 - 05.2023
Wing Certified Trainer
Buffalo Wild Wings
10.2017 - 05.2023
Administrative Assistant
Kambly Living Center
09.2017 - 06.2020
High School - undefined
Battle Creek Central High School
Bachelor of Science - Psychology
Western Michigan University
Associate of Applied Science -
Kellogg Community College
Calhoun Area Career Center (CACC)