Summary
Overview
Work History
Education
Skills
HOBBIES
Timeline
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Adrionna Dixson

Indianapolis,USA

Summary

I have 3 years of experience in enhancing customer service and fostering cross-department collaboration. I demonstrated expertise in conflict resolution, process improvement, and training development, contributing to an innovative and positive work environment. I take on problem-solving and time management, with a talent for adapting to dynamic situations and driving team success.

Overview

4
4
years of professional experience

Work History

CUSTOMER FEEDBACK SPECIALIST

Allison Transmission
Indianapolis
07.2025 - 11.2025
  • Fostered positive relationships with customers, actively listening to feedback to enhance service delivery and drive satisfaction.
  • Implemented a structured feedback process, yielding measurable improvements in customer satisfaction scores by effectively addressing concerns.
  • Maintained comprehensive records of customer interactions, ensuring accurate data tracking and facilitating informed decision-making for service improvements.
  • Cultivated strong client relationships through active listening, significantly enhancing service delivery and fostering customer loyalty.

JOB SETTER

Allison Transmission
Indianapolis
06.2023 - 11.2025
  • Collaborated with engineering teams to ensure precise job setups, enhancing production efficiency and reducing errors.
  • Monitored job performance metrics, identifying key trends that informed adjustments and optimized workflows.
  • Engaged with team members to foster a positive work environment, contributing to a culture of collaboration and innovation.

PRODUCTION LEAD

Allison Transmission
Indianapolis, Indiana
02.2022 - 11.2025
  • Led a team of 15 in daily production operations, achieving a 30% increase in output while maintaining quality standards.
  • Implemented lean manufacturing techniques, reducing waste and streamlining workflows, resulting in enhanced efficiency across production lines.
  • Fostered communication between departments to align production schedules, which improved on-time delivery rates by 25%.
  • Maintained accurate production records and performed quality checks, ensuring compliance with safety regulations and reducing defects.
  • Cultivated a positive team environment, promoting staff engagement and morale to drive collective success in production goals.

Education

CORE 40, ACADEMIC HONORS - undefined

Ben Davis Highschool
Indianapolis, Indiana
06.2020

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Lawrence North Highschool
Indianapolis, IN
09.2018

Skills

  • Conflict Resolution
  • Customer Service
  • Microsoft
  • Appointment Scheduling
  • Record Management
  • Communication
  • Adaptability
  • Problem Solving
  • Multitasking

HOBBIES

- I love volunteering at animal shelters

- I watch crime documentaries every sunday

Timeline

CUSTOMER FEEDBACK SPECIALIST

Allison Transmission
07.2025 - 11.2025

JOB SETTER

Allison Transmission
06.2023 - 11.2025

PRODUCTION LEAD

Allison Transmission
02.2022 - 11.2025

CORE 40, ACADEMIC HONORS - undefined

Ben Davis Highschool

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Lawrence North Highschool